afriQloud and whitesky.cloud have put the foundation in place for a federated EMEA cloud infrastructure

In partnership with the European company whitesky.cloud, afriQloud has designed a completely new architecture for affordable and local cloud services.

In the ever-expanding international cloud market, the partners from both the African and European continent introduce a completely new and compelling value proposition to the cloud industry. Thanks to their white-labelled platform, any organisation can become a Virtual Cloud Operator (VCO) offering cloud infrastructure through their own brand.

Extensive research identified the most important pain points channel partners and end users experience with the large and dominant hyperscalers. One of the most important pain points is the issue of data sovereignty. The partners decided to use principles well-known in the world of telecom (wholesale and roaming) to design a scalable and federated global cloud grid in order to resolve this and other pain points 

“Distributed cloud capacity provides excellent opportunities for African organisations as well as international companies seeking to bring their digital services to the African continent,” explains Eric Mugerwa, Founding Partner and CTO of afriQloud.

Any interested party (telecom operators, system integrators, managed service providers, software developers, etc.) can now easily become a Virtual Cloud Operator (VCO). Both afriQloud and whitesky.cloud provide a fully managed solution, including a certified training programme which enables channel partners to sell and deliver cloud capacity on both continents.

“It’s exciting for us to be part of this solution, which provides an interesting opportunity for channel partners in both Europe and Africa. We enable them to provide cloud services on both continents from the day they decide to become a VCO,” says Jeroen van Langenhove, Managing Director of whitesky.cloud.

www.afriqloud.com

www.whitesky.cloud

[Column] James Bayhack: How mobile service cloud can transform customer experience

Service, service, service. That’s been the call for businesses that want to keep their clients happy and turn one-time customers into lifelong fans. Now, however, the focus has moved to brilliant customer experience. But what does this mean? And why are we seeing the shift?  

Think about how you do business today compared to just a few years ago. Customer service was measured by metrics like how many rings there were before your service department answered. In addition, were your retail staff smiling and pleasant, and did your team respond to a customer email timeously? While customer service is still crucial, there’s a lot more to it in today’s multilayered, omnichannel world of business. 

What is Customer Experience (CX)?

Customer experience is how your customers perceive their interactions with your company or brand.  

From navigating the website to contacting customer service and receiving the product that they ordered, customer experience is the sum of every interaction the customer has with your company. It impacts their feelings and emotions, encompassing their entire customer journey. It also determines whether or not they come back. 

A recent report by integrated customer experience company Ajua found that 81% of Kenyan companies with strong capabilities for delivering customer experience are outperforming their competition. By contrast, 91% of customers will not do business with a company a second time if their first experience is negative.

Findings also suggested that certain industries have upped their CX game and are experiencing growth even in a pandemic. These include banking, insurance, retail, and food and beverage. In the Telco space, Safaricom ranked top in terms of customer experience.

So, some companies are getting it right. Now, the question is, how can you do the same? With such a broad range of expectations, how can you narrow down the most critical factors and eliminate friction where it matters most? You’ll be thrilled to know we’ve done the heavy lifting for you and the easiest solution lies in mobile service cloud.

Here’s how this smart technology helps to solve the most common customer issues.

Creating bulletproof CX in 6 key steps

Omnichannel Inbox

In a single, convenient inbox, you can manage conversations from all channels. This solves the issue of long wait times when customers have a problem or question as it places all communication in one place for easy reference and super-fast response.

It’s common for many customers to conduct research before purchasing something from your company, and checking different platforms is one way of doing this. Whether they trust you or not depends on the quality of information they find and your responses along the way. 

An omnichannel inbox allows you to deliver a brilliant customer experience on all channels. Don’t you agree that it looks unprofessional if you respond quickly via live chat but not at all via Facebook? When customers receive excellent service, they will tell their colleagues and friends about it.

Communication Stream

It’s important to communicate with customers wherever they feel comfortable and wherever they are likely to be. 

Remember, CX is built on the somewhat fickle foundation of customer perception. What makes one person irate may not bother another, so it makes sense to cover all bases. Communication can make or break your CX. Lengthy delays, inefficient processes, or insufficient access to information will have your customers rolling their eyes in frustration. 

Customer experience is about strengthening relationships with customers and building bonds through the use of technology.

Chatbots

It used to be considered bad form to chat with a customer via text or any automated platform, but today it’s the norm. In fact, it’s expected. 

Streamline repetitive tasks by automating them. Our system allows you to create your own chatbot to automate conversations and implement quick replies. Your team can serve customers better and more efficiently if you make service easier and faster for them, without weighing them down with unnecessary and unproductive conversations.

Chatbots can reflect the personality of your brand, answer FAQs, and direct customers to where they need to be. Fast. A super-efficient addition to your customer service team, they don’t require sleep so they’re even more perfect for those after-hours shoppers. Your customers will benefit from swift response times for quick questions or enjoy assistance from stress-free and focused staff.

Team Collaboration

The problem of disjointed communication between internal and external teams ends here, as do many customer frustrations.

Remote employees, global time differences, and communication with external parties can get messy and negatively impact your SLAs. And really, your internal communication choices shouldn’t impact your customer’s experience, should they?

Mobile service cloud alleviates this problem by bringing all players together in one place, allowing conversations to be automatically assigned based on skills, or snoozing conversations as needed. It’s like putting everyone in the same room at the same time, relegating forgotten messages or misplaced communication to a thing of the past.

Customer Profile

Develop customer profiles based on data from your CRM or Customer Data Platform. The integration of systems enables you to provide customers with a quicker, more personal service experience.

Data can be displayed right next to the customer’s questions, so there’s no need to search across multiple systems. Improve customer profiles by including all available data and getting more insights about customer impact.

This key area grants your team the information they need to assist a customer, no matter what platform they come from. All data is immediately available to all employees no matter where they are, which, let’s face it, makes you look good!

Statistics

Customers are the lifeblood of a business. This is why corporations are concentrating on how to develop new business and, importantly, retain existing customers. However, if you don’t know where a problem lies, you won’t know how to fix it. 

Identifying and addressing customer issues can be prevented by using reporting tools that uncover metrics that directly impact your business. Other vital statistics such as ‘response time’ or ‘availability’ highlight how your team is coping with their responsibilities and where improvements can be made. The data in these reports is invaluable to improving customer experience and deep-diving into customer experience metrics.

As effective as your management team may be, they can’t be omnipresent. But having real-time access to your channels, your team, business partners, and any other stakeholders you care to track gives you information worth its weight in gold. 

Boost customer service today!

Businesses that adopt a customer experience strategy enjoy success in key areas: their churn rates are reduced, they increase brand loyalty, and revenues are increased. Surely those advantages are worth exploring?

Ultimately, good customer experiences are the most effective form of marketing with the highest ROI. Successful businesses are simply those with happy customers.

ames Bayhack is the Director of sub-Saharan Africa at CM.com

Oracle expands global cloud footprint to meet continued triple-digit growth

Oracle has announced plans to expand its cloud region footprint to support strong customer demand for Oracle Cloud services worldwide.

Over the next year, Oracle will open 14 cloud regions with new locations across Europe, the Middle East, Asia Pacific, and Latin America. Upcoming cloud regions include Milan (Italy), Stockholm (Sweden), Marseille (France), Spain, Singapore (Singapore), Johannesburg (South Africa), Jerusalem (Israel), Mexico, and Colombia.

 Additional second regions will open in Abu Dhabi (U.A.E.), Saudi Arabia, France, Israel, and Chile. Oracle plans to have at least 44 cloud regions by the end of 2022, continuing one of the fastest expansions of any major cloud provider.

Oracle provides a broad and consistent set of cloud services across 30 commercial and government cloud regions in 14 countries on five continents to serve its growing global customer base. OCI currently operates 23 commercial regions and seven government regions, in addition to multiple dedicated and national security regions.

“Oracle Cloud Infrastructure has seen stellar growth over the past year,” said Clay Magouyrk, executive vice president, Oracle Cloud Infrastructure. “We’ve introduced several hundred new cloud services and features and are continuing to see organizations from around the world increasingly turn to OCI to run their most mission-critical workloads in the cloud. With the additional Cloud regions, even more organizations will be able to use our cloud services to support their growth and overall success.”

To help customers build true business continuity and disaster protection, while helping them address their in-country data residence requirements, Oracle plans to establish at least two cloud regions in almost every country where it operates. The U.S., Canada, U.K., South Korea, Japan, Brazil, India, and Australia already have two cloud regions.

Oracle’s strategy is to meet customers where they are, enabling customers to keep data and services where they need it. Customers can deploy Oracle Cloud completely within their own data centers with Dedicated Region and Exadata Cloud@Customer, deploy cloud services locally with public cloud-based management, or deploy cloud services remotely on the edge with Roving Edge Infrastructure.

High Availability, Disaster Protection, and Dual Region Cloud Strategy

OCI’s next-generation architecture provides a high-performing, resilient foundation for cloud services, while its physical and virtual network design maximizes performance and security. For example, each Oracle Cloud region contains at least three fault domains, which are groupings of hardware that form logical data centers for high availability and resilience to hardware and network failures. Some regions (Ashburn, Phoenix, Frankfurt, and London) provide further resilience to entire data centers through multiple availability domains (ADs), which each contain three fault domains.

For business continuity and compliance requirements, Oracle’s unique dual-region cloud strategy enables customers to deploy resilient applications in multiple geographically separated locations—without having sensitive data leave the country. To help customers plan data center deployments to meet application requirements and optimize their cloud infrastructure, OCI’s provides a no cost inter-region latency dashboard that provides insights into real-time and historical latency for Oracle Cloud regions around the globe.

Sustainability

Oracle is committed to sustainability and has pledged to power all Oracle Cloud regions worldwide with 100 percent renewable energy by 2025.

Several Oracle Cloud regions, including regions in North America, South America, and Europe are already powered by 100 percent renewable energy, and all Oracle Cloud regions use state-of-the-art energy management and cooling technologies to minimize their impact on the environment.

As part of its renewable energy clean Cloud initiative, Oracle reused or recycled 99.6 percent of its retired hardware in FY21 while strictly adhering to Oracle’s data privacy and security practices.

Cloud Regions Deliver All Cloud Services and Multicloud

Oracle Cloud regions support every Oracle service and feature and are available to customers anywhere in the world. This includes Oracle Autonomous Database, Oracle Container Engine for Kubernetes, Oracle Cloud VMware solution, and Oracle Fusion Cloud Applications.

OCI’s extensive network of more than 70 FastConnect global and regional partners offer customers dedicated connectivity to Oracle Cloud regions and OCI services—providing customers with the best options anywhere in the world. FastConnect provides an easy, elastic, and economical way to create a dedicated and private network connection with higher bandwidth, lower latency, and more consistent performance versus public Internet-based connections.

In addition, OCI and Microsoft Azure have a strategic partnership that enables joint customers to run workloads across the two clouds. This partnership provides a low latency, cross-cloud interconnect between OCI and Azure in eight regions (Ashburn, Toronto, London, Amsterdam, Tokyo, San Jose, Vinhedo and Frankfurt), federated identity for joint customers to deploy applications across both clouds, and a collaborative support model. Customers can run full stack applications in a multi-cloud configuration, while maintaining high-performance connectivity without requiring re-architecture.

They can also migrate existing applications or develop cloud native applications that use a mix of OCI and Azure services.

www.oracle.com

Introducing Incentro Africa Google Bootcamp: Now available online for free

Incentro and Digicloud have organized a Google bootcamp for both professionals and students. The bootcamp will be run by Google certified engineers and architects from both Kenya and South Africa.

Successful students at the end of the program will sit for an exam and get Google Cloud Certified – attaining one of the most coveted industry recognition, allowing them to validate their expertise and take their careers to the next level. Incentro will also provide the successful candidates with an opportunity to join the team for at the Nairobi office, that will deliver great Google Cloud solutions to the African market.

See program details in the attachments below:

Google Cloud Architect/Security Engineer
Google Collaboration Engineer

This bootcamp is perfect for both undergraduates pursuing an I.T. related degree or diploma or an I.T. professional looking to advance their careers.

Interested?

Sign up by completing these exams and forward the results to googlebootcamp@incentro.com.

Registration closes on 15th September.

See you online! 

For any questions reach out to Matthew Munyiri – matthew.munyiri@incentro.com.

​​

Global cloud computing services industry to reach $937.5 billion by 2027, report

Amid the COVID-19 crisis, the global market for Cloud Computing Services estimated at $313.1 Billion in the 2020, is projected to reach a revised size of $937.5 Billion by 2027, growing at a Compound annual growth rate, CAGR, of 17% over the analysis period 2020-2027.

Infrastructure as a Service, one of the segments analyzed in the report, is projected to record a 18.4% CAGR and reach US$449.3 Billion by the end of the analysis period. 

After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Platform as a Service segment is readjusted to a revised 16.2% CAGR for the next 7-year period.

The Cloud Computing Services market in the U.S. is estimated at US$84.2 Billion in the year 2020. China, the world’s second largest economy, is forecast to reach a projected market size of US$222.5 Billion by the year 2027 trailing a CAGR of 22.1% over the analysis period 2020 to 2027. 

Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 12% and 15.1% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 13.4% CAGR.

In the global Software as a Service segment, USA, Canada, Japan, China and Europe will drive the 14.2% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$57.7 Billion in the year 2020 will reach a projected size of US$145.7 Billion by the close of the analysis period.

China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$145.6 Billion by the year 2027, while Latin America will expand at a 16.8% CAGR through the analysis period.

www.researchandmarkets.com

Standard bank selects TCS BaNCS cloud for digital claims transformation in short term insurance

Tata Consultancy Services (TCS), a global IT services, consulting and business solutions organization, announced that Standard Bank’s short-term insurance business in South Africa has selected TCS BaNCS™ Cloud for Insurance to power its digital claims transformation and reaffirm its leadership in the region.

TCS BaNCS Cloud for Insurance will be offered on a SaaS model on AWS Cloud and will help the insurer harmonize more than 60 products spread across four claims administration platforms, enabling faster and accurate claims processing. The solution will also integrate with 16 different downstream applications including the enterprise GL system, payment gateway, CRM, business intelligence solutions, as well as all other peripheral systems identified in Standard Bank Insurance’s technology roadmap.

Combined with a cloud-first approach, a faster claims processing engine and high configurability, the solution will help Standard Bank Insurance improve operational efficiency and streamline claims management. TCS BaNCS APIs will help Standard Bank Insurance connect to ancillary systems easily and offer personalized experiences to their customers. Additionally, TCS’ analytics and data-driven insights tool will help in decreasing customer churn and speed up decision-making related to claims settlements.

Dr Nolwandle Mqoqi, Head of Insurance, Standard Bank South Africa, said, “Customer satisfaction and loyalty are of utmost importance to us and with TCS BaNCS Cloud for Insurance’s SaaS-based solution, we expect to vastly improve policy holder claims experiences, deliver superior performance in a secure environment and benefit from the scale that a highly configurable solution offers. We have been a leading cloud adopter in the region and selecting TCS BaNCS Cloud as one of the partners is the next step in this journey. Availing TCS’ analytics tool for intelligent insights, we will approach product innovation differently, take advantage of new opportunities and deliver differentiated customer experiences.”
R Vivekanand, Co-Head, TCS Financial Solutions. TCS cherishes the over 20-year relationship with the Standard Bank Group and our long-standing commitment to the South African financial services industry. We are pleased to be selected as the strategic partner to the company for this engagement. TCS BaNCS Cloud for Insurance will help Standard Bank’s short-term insurance enhance customer experience, reduce operational risk, improve claims efficiencies, and take advantage of emerging opportunities by seamlessly collaborating with an extended innovation ecosystem of insurtechs. This claims transformation sets up Standard Bank well for its next leg of thought leadership and client-centered delivery in the South African market.”

TCS BaNCS Cloud for Insurance is an end-to-end rules-driven core insurance platform spanning capabilities in underwriting, customer policy servicing, claim processing, co-insurance, finance, reporting and branch operations across P&C, Health and Life insurance businesses.
This SaaS offering has been adopted by banks and financial institutions of varying sizes across the globe for its future-ready digital architecture, functionality, business agility and operational efficiency.

Its proven application architecture ensures anytime, anywhere digital access, scalability, resilience, high performance, and compliance. Cloud agnostic, it ensures that customers gain from a standardized and consistent platform.

With a predictable and committed roadmap, systematic regulatory updates, and a complete operational model it provides customers with the reassurance to concentrate on their core competencies rather than on building and maintaining costly IT infrastructure. TCS BaNCS Cloud handles over 100 million transactions per month for more than 220 customers across the world.

www.tcs.com

www.standardbank.com

Cloudreach collaborates with AWS to accelerate global cloud adoption

Cloudreach, an independent cloud services provider, and Amazon Web Services (AWS), have unveiled a new Strategic Collaboration Agreement.

The wide-ranging agreement will mean an acceleration of the companies’ joint go-to-market proposition, along with investments in Cloudreach software innovation, geographical expansion and the launch of a Talent Academy.

This agreement builds on the well-established 12-year relationship between Cloudreach and AWS. Cloudreach will expand within North America and Europe including into new territories Canada, Poland, Spain and the Nordics. In addition, Cloudreach will make significant investments in software, further developing its SMART Migration™ and SMART Modernization™ services. These services are designed to accelerate enterprise cloud adoption through intelligent automation and will help more customers to realize the benefits of AWS services with far greater efficiency.

Cloudreach CEO, Brooks Borcherding, said: “After 12 years of collaboration with AWS, we’re excited to be entering this new phase of growth. Together, we’re focused on delivering the promise of the cloud through new software-driven capabilities coupled with industry-best practices and expertise. For our customers this will mean adopting AWS cloud more efficiently and with greater confidence, achieving a faster time to value.”

Launch of Cloudreach Talent Academy

A key initiative within the agreement is the launch of a Talent Academy. The Academy is designed to train hundreds of diverse and promising candidates to become the next generation of cloud professionals. For entry into the program, Cloudreach will look for candidates with a passion for building their career in cloud, even if they do not have a technical background, and fast-track their technical development.

The program will bring more talent into the AWS community, offering candidates a path to acquire and upskill their AWS capabilities. The Talent Academy is unique in its emphasis on recruiting from a diverse pool of candidates who traditionally have not selected technical career paths. Cloudreach expects hundreds of candidates to become AWS-certified and get the hands-on experience to become cloud consultants, engineers, architects, and developers.

“Cloudreach is committed to addressing underrepresentation and the lack of diversity within the technology workforce and cloud industry. This purpose-driven investment is one of the most exciting aspects of this collaboration with AWS. We’re dedicated to be helping future professionals develop their careers where they will solve complex business challenges for our joint customers,” added Borcherding.

Doug Yeum, Head of Worldwide Channels and Alliances at AWS, said: “We are delighted to build upon the 12-year relationship with AWS Premier Partner, Cloudreach. This collaboration means AWS can bring the highest level of cloud native expertise to an even wider audience with Cloudreach, significantly accelerating the pace of global cloud adoption. We are also particularly appreciative of Cloudreach’s focus on expanding the diverse talent pool of AWS-skilled professionals, which aligns with our leadership principles as a company.”

This engagement will provide AWS and Cloudreach customers with compelling new SMART Migration™ and SMART Modernization™ service offerings to dramatically accelerate cloud adoption and reduce time-to-value by 40%. These new offerings leverage both Cloudamize, a leading planning, assessment, and migration automation software, and Sunstone, a cloud modernization machine learning engine to make continuous modernization recommendations for legacy and cloud deployed services.

Marie Measures, Chief Technology Officer at Sanne Group, the alternative asset fund administrator, said: “The possibilities are endless when you engage with an AWS Partner that’s flexible, easy to work with, and shares your organization’s values. We want to move quickly along our cloud journey and, thanks to Cloudreach and AWS, we have a well-structured transformational roadmap.”

www.cloudreach.com

aws.amazon.com

[Column] Caroline Mukiira: Hybrid Cloud: The catalyst for increased financial inclusion in Africa

Africa has made huge strides over the past decades towards the financial inclusion. The digitization and simplification of money management has especially proved to be a sturdy vehicle in making headway in this regard.  

Yet, more work needs to be done as only 34 percent of adults in Sub-Saharan Africa have a bank account and 350 million people are still unbanked. In Kenya, financial inclusion as of August 2020 stands at 82.9%, an improvement from 26.7% in a decade, while the commercial banking industry is the fourth largest in Sub-Saharan Africa but there’s still room for growth.  

Technology has been at the heart of financial inclusion in Africa and today we’re seeing how technology trends are evolving much faster than imagined. The pandemic has accelerated the pace, and we have seen digital transformation initiatives within the sector compressed from years to months.  

Building the right platform 

With the evolution of technology, banks are pivoting their platforms towards open ecosystems and the secure sharing of data with third-party applications from fintechs and online financial service vendors to increase access to banking services to the masses. The 2021 IBM CEO Study – that drew on input from 3,000 CEOs across 26 industries and nearly 50 countries – has found that such ‘platformification’ of banks is here to stay. 

Home to over 150 fintech companies, Kenya has one of the biggest and most developed fintech ecosystems in the African continent, owning to the proliferation of mobile phones and the rise of mobile money alongside technologies such as hybrid cloud and AI to name a few.  

Innovation through a secure cloud 

In highly regulated industries like the financial services sector, increasing financial inclusion for the unbanked is a juggling act between security and compliance together with innovation, and hybrid cloud is the answer to the conundrum.  

Hybrid cloud can help banks and fintechs cope with the hurdles of compliance, security, and innovation while meeting customer expectations and venturing into new services. As banks become platform providers, hybrid cloud adoption lowers the total cost of technology ownership and improves operational efficiency – promoting innovation, aiding in the development of new business models and supporting more fulfilling customer engagements.  

While the cloud offers clear advantages to banks and most are actively using cloud services, few have actually moved mission-critical regulated workloads to the cloud to date. In many cases, this has been due to concerns about whether cloud environments complied with stringent security and regulatory requirements.  

Meeting industry requirements 

If banks are going to guard against fraud and criminal activity while delivering on their promises to digitally sophisticated customers, they have to build their platforms on technology solutions designed to meet regulations of the financial service industry. 

In response to this, IBM launched Cloud for Financial Services – a financial sector specific cloud offering – which features built-in security, regulatory and compliance controls that help minimize risks for banks integrating with third party independent service vendors (ISVs), fintechs and software-as-a-service (SaaS) providers.    

IBM has also been investing in confidential computing research and technologies for over a decade, and the solutions provide greater assurance that data is protected and visible only to its owner and no one else. This means banks can now be as compliant on the cloud as they are within their own data centers, and they can demonstrate compliance on a continuous basis. 

As we continue in the journey to financially include more of our people across the African continent, the future of banking across Africa is dynamic and exciting.  

With the right technology partner such as IBM and being cloud-ready, financial services institutions can build a strong ecosystem of partners – be it fintechs, startups – to offer an array of services at a quick pace and lower cost to entice the unbanked to the digital economy. 

Caroline Mukiira is the General Manager, IBM East Africa

Bold company Incentro credited for growth in Google Cloud adoption in Africa

DigiCloud Africa has credited Incentro Africa for its role in expanding Google Cloud in Africa and subsequently being recognised as the Google Cloud Expansion Partner of the Year – Europe, Middle East, and Africa. 

The annual award recognises one global partner in the region that has shown outstanding success in helping a large number of customers achieve better results through the Google Cloud Platform and Google Workspace. 

Incentro Africa (founded 2017), announced in 2020 that it had achieved the Work Transformation – Enterprise Partner Specialization in the Google Cloud Partner Specialization Program, becoming the first and only premier partner with this specialization in Africa. 

By earning the Partner Specialization, we proved our expertise and success in deploying Google Workspace to enterprise organizations, which includes providing services across all project work streams – such as technical implementation, change management, training and ongoing premium support.

Our continued collaboration with DigiCloud has yielded many successes with key clients such as Central Bank of West Africa (Google Workspace) , Textbook Center (SAP on Google Cloud) and Britam (Workspace).

“We are proud to have been credited by DigiCloud as one of their key partners in achieving this truly prestigious award – the first for an African organization no less.” said Dennis de Weerd, Sales Director, Incentro Africa. “Our continued partnership is truly a special one and look forward to many more shared successes.” he continued.

“Whilst the complete list of resellers would be too lengthy to mention, three companies were monumental in their efforts through 2020 to drive Google Cloud adoption in Africa, namely: Incentro Africa, for work in Kenya and Senegal specialising in workforce transformation, machine learning and infrastructure…” Gregory MacLennan, CEO, DigiCloud.

About Incentro

Incentro delivers innovative digital solutions, grounded by passion and happiness of employees, Incentronauts. 340 Incentronauts worldwide (The Netherlands, Spain, Kenya) are helping organizations to reach their digital goals.

Based on the maturity of clients, they setup an e-commerce environment which enables customers to deliver an awesome shopping journey and drive growth. They deliver a full range of services from strategy until conversion optimization for B2C and B2B focussed companies

Incentro Africa opened her door in Nairobi, Kenya, in 2017; The takeout on things was special: the company aimed for the delivery of fairtrade software solutions in Nairobi, the capital of Kenya. Our mission? To positively impact the lives of 10.000 Africans before the year 2022.

We continue to achieve this by bringing quality services and digital solutions to the (East) African market, supported by strong partnerships and growing local talent into product experts. We help organizations in developing their Cloud digital strategies in order to increase productivity and collaboration. We achieve this through our value propositions and expertise in enterprise collaboration, cloud migration, and developing smart applications.

Are you bold enough to step into the unknown? We are… and we dare you to do the same. We will be with you every step of the way. Not by making small changes but to truly do things differently – for a change!

With over 10 years of proven expertise in technical consultation and related services, Incentro, the only Google Premier Partner in East, West and Central Africa has become the go-to partner for successful business transformation in the continent.

From Enterprise Collaboration, Cloud Migration and Smart application development, we proudly serve over 26 countries in Africa and are growing. Whatever your ambition is, we’ll aim for maximum impact. We dive deep into your organization, challenge your plans, build solutions swiftly and make sure they work.

Please feel free to visit our website or send an email to Customer Success Manager Elizabeth Akinyi – liz@incentro.com.

www.incentro.com

www.digicloud.africa

Mauritius Commercial Bank to adopt MITECH’s TRAC Collateral Management system in the cloud

The Mauritius Commercial Bank Ltd (MCB) is adopting MITECH’s system TRAC (Trade Risk Active Control) to support a continuous and significant growth in its Commodity Trade Finance (CTF) business.

TRAC is a Trade Risk and Collateral Management system supporting Structured Trade Commodity Finance. The TRAC solution handles not only Transactional Commodity Finance but Borrowing Base structures as well.

The TRAC software will be implemented on a Cloud infrastructure, with the aim of going-live with the system before the end of the year.

Michael Cohen Dumani, MITECH’s CEO commented that “this contract is a major milestone for MITECH as we are expanding our geographical footprint to support Africa’s intense Trade Finance growth as well as implementing TRAC seamlessly on a Cloud setup” adding that “MITECH is proud to welcome yet another prestigious reference in its community of users”.

Rajeshwar Pertab, Head of Middle-Office, MCB stated: “We are delighted to be partnering with MITECH and further bolster risk and collateral management within our Commodity Trade Finance business. MITECH’s expertise and TRAC’s extensive functionalities convinced us to adopt the solution and streamline information flow between our customers, front-office and middle-Office teams”.

www.mcb.mu

www.mitsa.ch