[Kenya] Internet Solutions partners with icolo.io to enhance its Data Centre Services Offering

Converged ICT Services Provider Internet Solutions has signed a partnership with IT infrastructure company, icolo.io, to boost its data centre and cloud services offering to their clients.

The partnership will see Internet Solutions provide colocation and cloud services within iColo’s Nairobi and Mombasa data centres in addition to its existing Nairobi Chancery facility. iColo.io designs builds and operates state of the art carrier-neutral data centers to serve a broad spectrum of clients.

Speaking during the signing, Internet Solutions’ Executive Head of Cloud and Business Consulting Richard Muthua said in this era of a data driven economy, it is important that businesses keep their data safe, secure and readily available when needed.

“It is with this knowledge that Internet Solutions continues to provide, amongst other solutions, data management and colocation through our network of data centers across Africa and globally. With this agreement, our clients stand to benefit from a fully managed colocation service, in a vendor agnostic, Tier 3 / PCI DSS/ISO 27001 certified data centre, leading to enhanced operational resiliency” he said. 

Muthua noted that Internet Solutions will also provide the option of fortifying client’s environment with the firm’s world class monitoring as a service that include Security monitoring and incident response, managed security services, Voice, Cloud PBX, managed data backup solutions, Business continuity and disaster recovery services, private, Hybrid and public cloud solutions.

Commenting on the partnership, iColo.io Chief Executive Officer Ranjith Cherickel said: “We are proud to be IS’s infrastructure partner in building world class connectivity products to serve enterprise consumers in Kenya. Our role is to provide services to a variety of new and existing customers.  In addition, we help create an environment for IS to interact with content delivery networks, enterprise customers and global connectivity partners. This agreement between IS and iColo.io is a step further, in providing a world class client-centric enterprise experience.”

With Internet Solutions and iColo working together, clients can now benefit from lower costs and improved resilience by securely housing their information systems and networking equipment in the facilities which are operated to global best practices by the two organisations.

www.is.co.ke

www.icolo.io

[Column] Kurt Goodall: Extending security to the cloud

Business leaders now have a choice whether they want to continue using their trusted firewall or move to a next-generation firewall delivered by appliances or as cloud services to protect the outer perimeter security in branch offices.

Troye technical director Kurt Goodall says Citrix offers various choices, from the long-established multi-site to the advanced multi-layered approach, both of which can protect users and data at the branches, data centre, and clouds from multi-vector cyber threats.

“Citrix SD-WAN Integrated Firewall complements your trusted firewall investment and strengthens overall security infrastructure. Citrix provides an integrated perimeter firewall that masks users and infrastructure from cyber surveillance,” he explains.

This integrated firewall has global policy control, supports zone-based policies so that you can implement granular micro-segmentation of traffic and enforce uniform policy consistently. Citrix SD-WAN can also intelligently track the fast-changing open ports from SaaS and IaaS apps as trusted traffic and directly breakout the traffic to the internet, enhancing application performance.

It marks all other traffic, such as web browsing, as untrusted and forwards it to the full security stack, typically located at the HQ or a private data centre. Citrix SD-WAN also takes extra precautions by encrypting all branch-to-branch egress traffic, even when it is transported over a private MPLS line

Goodall says Citrix SD-WAN automates connectivity to cloud security. “With most enterprises embarking on some form of cloud transformation, Citrix recommends extending perimeter security to the cloud, where apps and workloads reside.”

Citrix has partnered with industry leaders like Palo Alto Networks, Zscaler, and Symantec to deliver joint solutions that enable our SD-WAN to be a transparent gateway for Secure Web Gateway (SWG) service. Cloud-based SWG is a popular option for branch offices due to its simple and yet effective multi-layer protection.

Citrix SD-WAN management platform is the key component in this joint solution, providing on-boarding automation and a direct subscription link to Palo Alto Global Protect (aka Prisma) and Zscaler Secure Internet Gateway services. Through API automation, Citrix SD-WAN also secures the connectivity (via IPsec) from the branch to the Palo Alto, Zscaler and Symantec clouds.

The benefits of automation become more significant as more branch sites are involved, directly translating into time savings and reduction in configuration errors. Last but not least, Citrix provides this automated on-boarding capability free of charge.

In addition, cloud-based security also enables a new service-consumption model. It provides an option to shift to opex spending, which can be easily aligned with your business growth. There is no need to deploy security appliances at every branch. It also removes the need to build an in-house resource to manage the security infrastructure.

Kurt Goodall is the technical director at Troye Technical Solutions in South Africa.

[South Africa] Telkom forces customers to move to the cloud

Telkom is shutting down its ADSL copper network and is ultimately forcing its business customers to move to the cloud. This is part of Telkom’s strategy to migrate customers to a more stable network and similarly-priced products.

Local cloud telecom provider Euphoria Telecom is elated by this announcement but warns customers to take action before the final shutdown as it could leave them without any connection. It believes switching off the copper network will only benefit customers because of the enormous benefits and cost savings associated with cloud.

Unlike traditional business telephone systems that are pure capital expense (Capex), cloud-based systems are 100% tax deductible as an operational expense (Opex). More importantly, with cloud one only pays for what is required at any point in time.

Euphoria Telecom CEO John Woollam says business owners need to realise that traditional telephone systems are costly and inefficient. “With our cloud solution there are no contracts and customers can save up to 50% on their calls. And the system is easy-to-use with more than 200 powerful features including cutting-edge functionality and data rich reporting.”

Modern cloud telephone systems like Euphoria’s offering require no hardware and therefore no onsite support. This means there is no hardware to upgrade in order to take advantage of new features and technologies. Upgrades are provided seamlessly through software changes that happen automatically in the background.

Telephone costs represent one of the largest operational expenses for most businesses, but business owners have a very informal approach to this overhead. In order to optimise this expenditure, management should have the ability to quickly and effectively see cost reporting across the organisation.

Woollam says most companies are still unaware of their operational inefficiencies and this could mean the end for many businesses in today’s tight economy. “Without accurate information, it is nearly impossible for any business to address these inefficiencies and more importantly, to manage expenses.”

“The new version 3 of our Telephone Management System (TMS) is capable of significantly improving business efficiency with its workforce management capabilities. The system empowers businesses to control, manage, automate, personalise and analyse every aspect of a company’s phone system from one central point,” he explains.

Unlike the traditional phone systems that have limited functionality, Euphoria’s innovative cloud-based system offers multi-office coverage with remote extensions and mobile phone integration.

Euphoria provides all the communication features needed to keep business moving forward, from start-ups right through to established multi-franchise operations.

www.telkom.co.za

[South Africa] Troye announces new version of Veeam Backup for Microsoft Office 365

Managed IT services provider Troye has announced new backup solutions for Microsoft Cloud Platforms. These new Veeam solutions provide Microsoft users with additional data protection, scalability, and enhanced control of their cloud-based data.

Veeam, the leader in backup solutions that deliver Cloud Data Management, recently unveiled its NEW version of Veeam Backup for Microsoft Office 365 and previewed cloud-native Veeam Backup for Microsoft Azure with industry-first cloud cost estimator at Microsoft Ignite 2019.

The company also gave a sneak peek of a NEW cloud-native data protection solution for Microsoft Azure workloads, Veeam Backup for Microsoft Azure.

Troye technical director Kurt Goodall says the NEW Veeam Backup for Microsoft Office 365 v4 offers direct integration with Microsoft’s Azure Blob Storage. “With Office 365, Microsoft is responsible for the uptime of the Office 365 infrastructure, but backup and management of the data is the customer’s responsibility.”

“Companies that want to keep their Office 365 data in Azure, it gives them a cost-effective, scalable and secure solution to do so. This latest release also adds additional performance improvements for backing up Microsoft SharePoint and OneDrive for Business,” he explains.

Ease-of-use is built into the new Veeam Backup for Microsoft Azure with turn-key deployment via the Microsoft Azure Marketplace, while powerful recovery capabilities are also delivered with features like file-level recovery for native snapshots and Veeam backups.

An industry-first built-in cloud cost estimator tool will provide customers with greater cost controls and savings while integration with Veeam Backup & Replication will allow customers to take control of their cloud data by protecting and managing Azure backups alongside their cloud, virtual and physical data.

“With 114% year-over-year growth, Veeam Backup for Microsoft Office 365 continues to be the fastest growing product in Veeam’s history,” said Ratmir Timashev, Co-Founder and Executive Vice President of Sales & Marketing at Veeam.

“Just as in the on-premises days with customers backing up and protecting their data, the need persists with SaaS solutions to backup and protect this same critical information. Veeam Backup for Office 365 delivers on this need and with the rapid rise in adoption for Azure we’re seeing across our customer base, Veeam is excited to build from our work with Microsoft and deliver a native backup solution developed specifically for Azure-based workloads,” he adds.

NEW Veeam Backup for Microsoft Office 365 v4 enables IT decision makers from cloud-first companies who prefer to store their Office 365 backups in Azure a cloud-optimised solution leveraging cost-efficient Azure Blob Storage for doing so.

“As cloud storage becomes increasingly popular as a data backup strategy, Veeam’s support for Azure Blob Storage enables organisations to eliminate the need for on-premises storage, enabling faster RTOs, improving availability, reducing costs and accelerating our customer’s journey to the cloud,” said Tad Brockway, corporate vice president for Azure, Storage, Media and Edge, Microsoft Corp.

Significant benefits of the new version include the ability for customers to reduce costs with object storage and only pay for what is consumed; leverage unlimited scalability with unlimited storage capacity; and simplify deployment in the public cloud and no complex planning.

IDC Research Manager Archana Venkatraman says cloud is seen as the engine for business growth and innovation, and cloud spending across IaaS, SaaS and PaaS continues to grow at a fast rate. “As cloud applications such as Microsoft Office 365 become the centre of business productivity, excluding them from enterprise backup strategy is risky because the customer has the ultimate and exclusive responsibility for all business data wherever they reside.”

“Savvy enterprises are beginning to understand the risks of data loss in cloud applications due to ransomware or internal threats such as accidental deletions and identify SaaS data protection as a key priority. They are evaluating cloud-native backup solutions to protect and manage the data sprawl in their new cloud environments,” he concludes.

www.troye.co.za

Gemalto and Eseye launch World’s first IoT ‘device-to-cloud’ solution

Gemalto and Eseye have launched the world’s first IoT ‘device-to-cloud’ solution to simplify the process of onboarding an IoT device into AWS IoT Core securely

To realise the benefits of IoT, organisations need to navigate an enormously complex ecosystem and a fragmented value chain. With many development hurdles to cross, typically it can take an average of two years to launch a new IoT solution, while many projects are paralysed by complexity and even struggle to make it to market.

With the new Intelligent Cloud Connect solution, Eseye and Gemalto are fundamentally disrupting the IoT ecosystem with a collaborative IoT Connectivity Platform, which cuts through the complexity of IoT and enables new product development timelines to be reduced from 2 years to less than six months.

The foundation of this first solution developed in partnership is Gemalto’s ground-breaking Cinterion® PLS62-W Global IoT Module which comes pre-installed with Eseye’s market leading intelligent AnyNet Secure® SIM, also provided by Gemalto. Each AnyNet Secure® SIM comes pre-programmed to leverage Eseye’s unique network switching as a service platform, delivering near 100% global cellular connectivity. As each Intelligent Cloud Connect device is powered-on a dedicated embedded application automatically and securely connects directly to AWS IoT Core, delivering ‘plug and play’ global IoT connectivity.

Anand Gandhi, VP of Worldwide Channels & Alliances at Eseye, said “This partnership will change the way IoT devices are developed and deployed in the future. Intelligent Cloud Connect vastly reduces the complexities of creating an IoT device and then directly connecting it to the cloud, saving customers significant resources and time, whilst giving them a distinct competitive advantage. “

Andreas Haegele, VP IoT at Gemalto, a Thales company, notes “Our customers can now follow a quick and easy process to deliver IoT data securely to the cloud with confidence. It paves the way for massive innovation and marks a watershed moment for the IoT industry, which can now accelerate the deployment of secure IoT solutions at previously unachievable speeds.”

Intelligent Cloud Connect allows customers to develop a single IoT product SKU for any application that connects out-of-the-box on power-up to any mobile network in the world, while offering seamless and secure data provisioning to the AWS IoT Core. This means it is now possible to have an IoT device automatically activated and fully connected to AWS in less than 10 minutes.

The platform handles zero-touch IoT security certification with AWS IoT Core, as well as lifecycle device management, allowing customers to manage global device estates through a single pane of glass. With this solution the complexity of balancing bandwidth, data plans and negotiating multiple Mobile Network Operator (MNO) contracts is completely removed, providing customers with only one single bill for consumed MQTT messages, which can be conveniently purchased via the AWS marketplace.

www.eseye.com

www.gemalto.com

Cloud offers 20% saving on IT spend

Cloud migration is typically driven by business demand, cost-savings and IT efficiency. However, to realise the full benefit of cloud migration, business leaders must understand the real business benefits for moving an application to the cloud.

One Channel CEO Bernard Ford says companies that have already migrated the majority of their business systems to the cloud save on average more than 20 percent in IT spending as a percentage of revenue and the benefits of Cloud will continue to increase.

According to a new report from Gartner, public cloud-services technology revenues are projected to grow by more than 50 percent worldwide in the next three years, to about $355-billion in 2022.

It predicts that the global public cloud services market is set to reach $266.4 billion, representing a growth of 17%, up from $227.8-billion in 2019. Software as a service (SaaS) will remain the largest market segment, which is forecast to grow to $116-billion next year due to the scalability of subscription-based software.

The second-largest market segment is cloud system infrastructure services, or infrastructure as a service (IaaS), which will reach $50-billion in 2020. IaaS is forecast to grow 24% year over year, which is the highest growth rate across all market segments.

Gartner says this growth is attributed to the demands of modern applications and workloads, which require infrastructure that traditional data centres cannot meet.

“Some people have a perception that the Cloud means a single Cloud. However, to really take advantage of the Cloud, you need to understand that there isn’t going to be just one Cloud, but many of them,” he explains.

As the world of Cloud evolves, it’s important to distinguish between siloed Cloud environments versus a multi-cloud approach. When people say they are moving all their business systems to the Cloud, they are essentially referring to the Internet where information will be accessible anytime, anywhere.

“However, with the concept of a multi-cloud world, it goes a step further. Although Cloud services all run on the Internet, they are often siloed. Cloud environments such as Microsoft Office 365, SalesForce and Zenefits provide critical services to businesses, but they don’t easily interact with one another,” he says.

This leaves companies trying to piece together various Cloud environments, and essentially creating a version of the former on-premises world, but in the Cloud. In the former on-premises world, businesses would purchase a range of applications and then be faced with getting them to talk to each other.

Integration was the misery of many an IT department’s existence, as was customisability and adaptability. While the Cloud could make it easier, organisations may still wind up in the same silos as before in the on-premises world.

Ford says one of the exciting things that happened early on in the Cloud computing era was that a set of open standards were defined. “These standards dictate the way pieces work for an individual application, but they also dictate how one application talks to another. This is what is known as cloud interoperability and is critical for businesses to not end up in a siloed Cloud environment.”

Choose the right platform for the future. Businesses that have moved their systems to the Cloud often use a wide range of applications. This is now starting to create real challenges with regards to scale, interoperability, cost-effectiveness, and integration.

For businesses that want to be strategic and mitigate these issues, one of these applications needs to be selected to be at the centre of this multi-cloud world. It would make sense to anchor this in one that’s the most critical for business namely ERP.

“You might call this a tiny bit self-serving, but I would offer up that an ERP system truly is the system of record for a business. If other systems stop or break, the business can generally move on. If the ERP system breaks, you can’t order or ship products or bill your customers. Things stop so thinking about your ERP Cloud strategy as the centre point of this multi-cloud hub is something I would strongly recommend,” he adds.

Ford says companies that embrace the multi-cloud world are set up for success, they are light years ahead of their competitors, because they have chosen to centre their entire business around one main ERP platform that easily integrates into other Cloud environments.

The IT department doesn’t stress when the CIO recommends a new Cloud application that the ERP system must integrate into. The CFO has one less major headache to deal with, as the cost effectiveness of the ERP platform enables the business to put their money where it matters most.

“Finally, their customers are happy because they can count on a business that is always taking orders, shipping on time and making their buying experience the best in the industry, creating customer loyalty like never before,” he concludes.

www.onechannel.cloud

[South Africa] Local partner role is critical to cloud success in Africa

While cloud technology presents a significant opportunity for enterprises to innovate as if they were potentially start-ups, the time and approach some are taking to make this decision could ultimately cost them. This is according to Guy Zibi, principal analyst, Xalam Analytics, who was a keynote speaker at Hype, vendor neutral cloud infrastructure provider, Routed’s recent event series.

In his sessions in Cape Town and Johannesburg, Zibi says that there is no doubt that the African cloud is here: “While customers are going digital at an alarming rate, competition is increasingly amorphous and more agile. There are also thousands of start-ups looking to disrupt. Traditional rivals are becoming more agile and are leveraging new technologies, making the African cloud complex and varied,” says Zibi.

He says that this has led to many enterprises playing a defensive strategy, now looking at how to leverage technology to grow revenue: “This is predominant in consumer-facing businesses and has led to growth of mobile applications and a rise in the use of analytics, artificial intelligence (AI) and machine learning (ML).”

This, he says, is while data volumes grow, budgets get tighter, economies slow down, and unpredictable power supply, cyber-attacks and a heavier regulatory burden all make the landscape more challenging.

How organisations approach the cloud largely hinges on what and where they are, according to Zibi. Is the market cloud-ready? How important is technology in the production chain? What is the quality and cost of connectivity?

“In Africa we are seeing selective cloud usage, which includes a mix of basic and critical workloads onsite and a mix of full-blown migration. The latter includes lift and shift; re-platform; replace/rebuild and rearchitect,” says Zibi. Interestingly, he says that the financial services sector is the most progressive in Africa, having moved to a combination of off premise and public cloud.”

Migration patterns in cloud-ready markets have been amplified by the arrival of hyperscalers, which is evident in the acceleration of the financial services sector. While rebuild/replace is not seen as a viable option, lift and shift together with rearchitecting seem to be dominating cloud migration.

“Rehosting is growing within financial services as well as in retail, however the public sector and industry are slower. It is this reluctance to consider viable alternatives that could impact the outcome and success of cloud migration across several industries,” says Zibi. 

He says that there is room for locally-attuned platforms in Africa: “While it is good to see global market leading cloud platforms in Africa, it is highly likely that several markets and sectors will be highly-dependent on local providers. Managed Service Providers (MSPs) will play an important role in cloud migration but they must evolve.”

Dave Funnell, VMware Senior Manager: Cloud Provider Business, Sub-Saharan Africa says that the growth of applications is driving Cloud adoption, with a different destination depending upon the lifecycle status of the application. This is leading to a hybrid multi-cloud world, with the requirement for cloud services not just from the hyperscalers, but also hosted private clouds. Having recently presented Routed with Africa’s first VMware Cloud Verified accreditation, he says that these Cloud platforms provide customers with a valuable proposition: the easiest and lowest risk pathway for migration to the cloud.

“The reality is that it’s a hybrid cloud future with multiple cloud providers. The majority of applications being migrated to the cloud are ‘lift and shift’, so why expend the time, cost and energy to migrate over months and years to a hyperscaler, often with unpredictable results. Rather perform a rapid and confident migration to a private cloud, whether delivered by a hyperscaler or a localised provider, such as Routed. This is why all six major hyperscalers, including AWS and Azure, have partnered with VMware and explains the growth of localised cloud provider partners, who deliver services tailored to their client’s requirements. As more enterprises adopt a cloud first strategy, I expect the private cloud market to grow in lockstep with the native hyperscale requirement, making the role of companies like Routed and other MSPs, critical,” says Funnell.

www.routed.co.za

www.xalamanalytics.com

[Column] Sandra Crous: Making the right decision to benefit from true Cloud applications

Many people often confuse the similarities and differences surrounding both web hosting and cloud computing. While many believe that cloud and hosted services are the same, this is not the case. Yes, they are both hosted off-premise and can be accessed remotely through an internet connection, but that is where it begins and ends.

The most significant difference between the two is the true cloud’s multi-tenancy, which involves the sharing of resources and costs among a large cluster of servers, enabling economies of scale and allowing infrastructure to be of numerous machines, with better peak-load capacity and improved utilization.

The biggest benefit of true cloud software to customers, says Sandra Crous, Managing Director of PaySpace, are the speed of development of new modules and features. To be able to rollout new features daily instead of two to three times a year, has made cloud software extremely popular. Adding to that, we also do not have to use manual testers to test our software, all updates are tested in real-time using automated testing methods. By using robotic processes, our teams focus on product innovation instead and giving our customers the benefit of being at the forefront of technology.

Cloud servers enable organisations to enhance IT performance without the crippling costs associated with the capital outlay to buy and manage dedicated infrastructure. They are ideal for businesses whose workloads and demands vary, as they offer on-demand utilities, multi-tenancy capabilities with uninterrupted scaling, and features that adapt along with your business.

“Customers do not have the hassle of maintaining software and upgrading hardware, and no intervention is needed from IT to maintain the solution,” Crous explains. “Nor do they need to handle security, as the provider handles this function, including SSL encryption, vulnerability tests, and ensures the availability and performance of the software.”

So, what does this mean for customers? According to Crous, it means access to your most critical Payroll & HR data in a risk free, always up to date, secure online environment accessible from anywhere in the world, with the knowledge that you will never have a product with static features.

Another great benefit, she says, is the consumption-based billing, because customers pay for what they use. It can be instantly scaled up or down, with zero hassle.

In terms of performance, the very nature of the multi-tenant architecture makes it far more agile for the different parts of the technology stack, so optimum speed and reliability can always be guaranteed.

When it comes to providing end user service, having one instance enables the multi-tenant cloud provider to deliver more efficient and effective service and support, including troubleshooting and problem resolution, because all customers are on a single version she adds.

At PaySpace, “we have a single instance, multi-tenant platform, that consolidates payrolls and HR data across 43 countries in Africa. We offer intelligent workflows and guidance in the product, second to that, customers can also make use of our knowledge base, giving them access to tutorial video content and tools.

The cost benefit of using intelligent Cloud Payroll & HR software is the reassignment of resources on more strategic functions instead of arduous manual processes.

With PaySpace, the “No app required” method for employees and managers, allows them to gain real-time and secure access to their personal data or action-specific HR processes on any smartphone and tablet.  Moreover, data is automatically backed up in a secure environment, Crous concludes.

Sandra Crous is the Managing Director of cloud-based payroll and human capital management software, PaySpace.

[Column] Jason Penton: Offshore platform development growing as South Africa looks to play cloud catch-up

As cloud entered its teen years in 2019, South Africa remains a late adopter of what is globally an established technology. Jason Penton, co-founder, Jini Guru, a cloud platform builder, says that in the 13 years that cloud has been around, the technology landscape has changed almost beyond recognition.

“Globally, cloud will continue to impact the next decade, but with more focus on newer technologies such Artificial Intelligence (AI) and Internet of Things (IoT).  These markets have generally been engaging in cloud for five or more years, which is why they are looking ahead. Cloud is still very much a chosen technology and enterprise companies globally are looking to the next generation cloud model to see what it could bring to the business,” says Penton.

2025 is the year predicted for this new approach, which will essentially give these companies access to new technologies such as AI, blockchain and Internet of Things. But Penton says locally, the landscape is much different. 

“South Africa’s adoption rate is much slower as enterprise businesses remain overly cautious of a full migration to the cloud. Instead, platform technology is bridging this gap. We are seeing increasing interest in developing new platforms while enterprise debate migrating legacy systems,” says Penton.

With an established team in South Africa and a development team in India, Jini Guru’s core business remains at the centre of digital transformation as it takes traditional networks into the cloud: “We are seeing increasing interest in creating new platforms in the cloud. From telephony to Know your Customer (KYC) and RICA implementations, our team of developers are doing some innovative projects in the cloud,” says Penton.

He says that the combined offshore force that Jini Guru offers is compelling to local businesses: “We are able to be very price competitive but also offering exemplary development work. In addition, clients deal with our team in South Africa, while benefiting from an offshore team of developers.

While South Africa is essentially behind the adoption curve, we are still seeing some excellent development work and major innovation taking place. Penton says that he anticipates increasing demand for custom development work as clients either realise the benefits of moving into the cloud or reach end of life and essentially need to make a move.

Jason Penton is the co-founder, Jini Guru, a cloud platform builder.

[South Africa] Bluegrass Digital invests in cloud provider Veeva Systems

Bluegrass Digital has announced that it will continue to invest in its Veeva Systems partnership, the leader in cloud-based software for the global life sciences industry. This forms part of its strategy to develop pharmaceutical and life sciences industry applications.

Veeva Systems is an end-to-end solution delivering life sciences-focused capabilities for the planning and coordination of all resources, across all channels covering face-to-face, email, web and mobile. It ensures companies focus on delivering the right messages at the right time to customers.

Through this partnership, Bluegrass helps clients bring products to market faster and more efficiently, and maintain compliance. Bluegrass is an official Veeva solution partner and recognised as a multichannel Veeva Systems Content Partner.

Bluegrass Digital CEO Nick Durrant says they have a solid history of working in the Healthcare and Life Sciences industry with over 10 years’ experience. “In recent years, much of our work has focused on the technical support and delivery of Veeva solutions.”

“In 2015 we joined the Veeva partnership programme and have maintained our partnership ever since, building on our skills and experience on the Veeva platform. We have worked on a range of digital solutions for clients that include Janssen and Johnson & Johnson, Amgen, Grunenthal, Leo Pharma, Mundipharma, Novartis, Lundbeck Pfizer and many more,” he explains.

Delivering a seamless multichannel customer experience, Veeva is committed to moving the life sciences industry forward with leading technology solutions. Its industry cloud solutions provide data, software, services and an extensive ecosystem of partners to support the most critical functions from R&D through commercial.

Durrant says many of our projects have been delivered to EMEA and North America. “We are often involved in the development of the core solutions which is used as the global build pack for market roll-out. Our main production hub is based in Cape Town and this provides a cost effective solution for our partners in Europe and North America.”

“Our experience includes the Veeva CRM platform which covers Approved email, CLM, Engage and MyInsights. We also work with Veeva Vault covering Veeva PromoMats and Veeva MedComms,” he concludes.

www.bluegrassdigital.com