Telekom Networks Malawi selects Canonical’s Charmed OpenStack to modernize its telecommunication infrastructure

Canonical, the publisher of Ubuntu, has announced that its Charmed OpenStack, an open source private cloud solution that allows businesses to control large pools of computer, storage and networking in a datacentre, has been selected by Telekom Networks Malawi Plc (TNM), to modernise and virtualise its entire telecommunications infrastructure.

 TNM is Malawi’s telecoms provider and aims to create faster time to market across its product range through the move.

TNM has been a pioneer of mobile and data solutions in Malawi, having been the first mobile operator to launch 4G broadband services, while its network is the fastest in the country, covering all cities and major towns. Charmed Openstack will enable TNM to separate network hardware and software, turning legacy components into software based network services . This means they can be updated quicker with continuous integration and development, while ensuring the network is robust and scalable.

The move towards Charmed OpenStack has been driven by TNM’s existing use and advocacy of open source software. The deployment, including two private clouds, will happen immediately and give TNM access to virtual network functions (VNFs), which will open up access to a wide range of network services to build on top of the initial deployment.

Adopting a cloud-based architecture with Charmed OpenStack will accelerate TNM’s ability to develop new technologies and services while benefiting from reduced CAPEX investment. TNM will also adopt Canonical’s Managed OpenStack service, which allows TNM to have a fully managed private cloud on its own servers. The managed service allows TNM to take advantage of Canonical’s open source expertise and allows them to focus on adding business value elsewhere.

Michiel Buitelaar, Chief Executive Officer at TNM, said: “This is a big step in an ongoing programme for us to evolve our infrastructure and deliver the best possible solutions for customers. Utilising Canonical’s expertise via OpenStack was an obvious choice, and by increasing our open source footprint we now have access to a wider range of services, optimising how we will deliver future technologies.”

Nicholas Dimotakis, VP of Field Engineering, Datacentre at Canonical, said: “TNM is joining a wave of telco companies moving to OpenStack, to modernise their infrastructure to software based network services, and it’s fantastic for us to be part of this migration. TNM understands what can be delivered through an open infrastructure and is now able to take advantage of open source technology more broadly, collaborating with the community to improve its offering.”

TNM’s decision represents a bigger trend within the telecoms industry, while in Africa specifically, companies are turning to OpenStack to modernise their network and future proof for the adoption of new technologies such as 5G. Through a long-term investment in the technology, TNM will now have more agility to innovate at scale and consistently meet customer demands.

TNM’s cloud will be built on Canonical’s Charmed OpenStack, and utilise Canonical’s open source tools to automate the deployment and operations of their infrastructure. TNM has adopted Juju – Operator Lifecycle Manager to manage and operate a set of software applications for a model-driven architecture to onboard virtual network functions (VNFs) applications, while MAAS is used as the cloud-provisioning tool. The company will also benefit from Canonical’s Managed OpenStack offering for the ongoing maintenance and support of operations.

www.canonical.com

www.tnm.co.mw

Global cloud-based contact center market poised to reach $36 million by 2025, report

The global cloud-based contact center market size is expected to grow at an annual compounded growth rate of 25.8 per cent to reach $36.1 billion by 2025 from $11.5 billion in 2020 according to the latest report by Research and Markets.

Digital business transformation has entered a more challenging and urgency-driven phase due to the COVID-19 pandemic. Global giants provide customers with cost-effective and productive digital solutions as every industry is economically hard-hit by the pandemic.

The sudden shutdowns of organizations and institutions increased the demand for cloud solutions and other online services. The cloud-based contact center market in industries such as IT and ITeS, telecommunications, BFSI, and media and entertainment, has impacted positively due to the work from the home initiative.

Cloud-based contact centers are independent of the location they are situated, enabling agents, supervisors, and administrators to access them from anywhere through a phone or by an internet connection. Enterprises across the globe are recovering gradually and are expected to get back on gradually by mid of 2021.

The omnichannel routing solutions comprise digital channels, Interactive Voice Response (IVR), ACD, dialer, and virtual agent. COmnichannel solutions empower to designates certain calls to different agents and locations depending on a variety of factors.

 Focusing on call routing enables organizations to manage thousands of calls continuously without compromising with customer satisfaction. Moreover, organizations could easily manage spikes in call volume by intelligently distributing calls among multiple contact centers, including remote centers and home-based agents, with the unique omnichannel technology.

The cloud-based contact center market has been segmented based on organization size into Small and Medium-sized Enterprises (SMEs) and large enterprises. The major benefit large enterprises receive with the implementation of cloud transformation is that the cloud services are maintained and supported by the vendors themselves.

Moreover, firms could thereby engage their employees in more strategic business tasks. The demand for flexible, scalable, and convenient solutions for large enterprises pushes service providers to come up with new technologies and offer innovative solutions. Hence, the cloud-based contact center market for large enterprises is expected to grow at a significant rate.

The BFSI industry is adopting cloud services as it helps save operational costs and offers high business continuity. Banks’ customer information is stored across a variety of systems. Having this information readily available for customer service channels is crucial to meet stated objectives and provide seamless customer experiences.

With the help of cloud-based solutions, contact center agents can enhance customer experiences through increased speed and better quality of call resolution. Moreover, a cloud-based contact center ensures business continuity by focusing on issues such as manageability, scalability, and higher efficiency.

North America is estimated to capture the largest market share in 2020, and the trend is expected to continue during the forecast period. Growth in the adoption of cloud-based services in SMEs and large enterprises is expected to drive revenue growth in this region.

On the other hand, the cloud-based contact center market in the Asia Pacific (APAC) is expected to witness exponential growth and is projected to be one of the fastest-growing regions in the global cloud-based contact center market. This is attributed to the large-scale adoption of cost-effective cloud-based solutions in these regions.

www.researchandmarkets.com

[Column] Francis Wainaina: Africa, Kenya and the Cloud – The Numbers You Need to Know

As a unified online platform for communication and collaboration, the cloud is now widely considered to be one of the most valuable resources we have at our disposal.

It’s reported that by the end of 2020, 82% of workloads globally will reside on the cloud and more than 40 zettabytes of data will be flowing through cloud servers and networks.

If African businesses are to take advantage of the opportunities that the cloud will present in the next decade, there are some key numbers we should all be paying attention to.

402.5 GB

That’s how much data European and American broadband subscribers used on average every month during the first quarter of 2020. This reflects an increase of 47% in broadband data usage from the first quarter of 2019 to the first quarter of 2020. Of course, some of this can be attributed to global lockdowns increasing data usage for entertainment, work or online learning arrangements. 

This increase has been mirrored on our continent – with SEACOM recently doubling the capacity of its fibre optic network to meet the growing demand for bandwidth in Africa. It’s almost certain that these numbers will continue to increase, enabling cloud-based tech like the Internet of Things and AI-driven automation.

23 335%

In Kenya, we’ve seen our Internet use grow by 23 335% over the last two decades, with our Internet penetration at approximately 87%. The subsequent shifts in consumer needs and expectations caused by increasing demand for Internet access has led to aggressive network roll out and infrastructure upgrades using technologies that support high capacity services. As our Internet capacity continues to grow, so do the opportunities for businesses to use cloud technologies to realise efficiencies and reach new markets.

$331 billion

It’s reported that the average person uses 36 cloud-based services every single day with global cloud revenue estimated to grow to $331 billion by 2022.   

But what does this mean for Africa? If this continent is to generate and keep part of that cloud-revenue pie, governments and businesses need to do what they can to invest in, support and increase access to cloud technology. The cloud has the potential to have a profound impact on organisations’ abilities to innovate and compete on both a regional and global level, making infrastructure a priority.

7 123.36 GB per second

Trends show that Kenya is on its way to being able to embrace the cloud. This year, total undersea bandwidth capacity increased by 14% from the last quarter of 2019 to the first quarter of 2020. The latest report shows that it is at 7 123.36 GB per second; this increased demand for bandwidth capacity is what will enable Africans to access all of the potential benefits of the cloud, and we are likely to see greater demand for additional IT infrastructure to accommodate the uptake. 

38%

According to the “Cloud in Africa 2020” report, 38% of decision makers across Africa increased their spend on cloud services in 2019. This is good news for Africa! It shows that African business leaders realise how important the cloud is going to be for the future of their companies and they are investing in the technology now so that they will be ready to meet demand for and provide innovative cloud-enabled services. Because the cloud also enables resource and process efficiencies, more businesses investing in the cloud also means that we can look forward to more competitive African organisations in the future.

6 in 10

That’s how many South African companies experienced a public cloud security incident in the past 12 months, based on survey data from cyber security company Sophos. On home soil, the National KE-CIRT/CC detected 34.6 million cyber threat events during the first quarter of 2020. This reinforces the need for well-secured cloud services in Africa. With so much at stake, business owners cannot afford mission-critical company information to fall into the wrong hands. What’s needed is better education around online security and cloud partners with the skills to guide businesses on best practice. 

Increased Internet infrastructure, increased demand for bandwidth, and increased Internet penetration in Kenya are signs that the future could be bright for the cloud in Africa. Not much is certain in the current economic climate, but trends show that these numbers will continue to increase in Africa and across the globe. If the right investments are made to bolster infrastructure and bandwidth over the next 5 years, Africa will be in a prime position to extract efficiencies and realise the innovation that the cloud enables.

Francis Wainaina is a Senior Product Manager at SEACOM East Africa.

Cloud4C and SNP Ink global deal on simplified digital transformation

Cloud4C Services Pte. Ltd, a global cloud managed services provider based in Singapore, has signed a global Silver Partnership agreement with the SNP Group, a player in data transformation, to simplify the complex digital transformation of data and processes.

This alliance will offer attractive packages for the accelerated adoption of SAP® S/4HANA in the cloud bundled with one-stop shop end-to-end software solutions to reduce enterprises’ total cost of ownership (TCO) and capital expenditure (CAPEX).

The partnership brings the dual advantage of Cloud4C’s AIOPs and DevOps-driven Managed Services expertise in SAP S/4HANA along with SNP’s BLUEFIELD™ approach powered by CrystalBridge® automation software.

With this, enterprises can launch multiple projects and migrate selective data in one go, on any cloud environment – public, private or hybrid. Cloud4C brings in global best practices in comprehensive cloud readiness assessment, security and regulatory compliance adherence, and cost optimization. The minimum duration of the contract is until the end of 2023.

Michael Eberhardt, Chief Operating Officer (COO) at SNP, commented, “Cloud-based modernization of SAP environments is a cornerstone of digital transformation, forming the basis for economic success on an unprecedented, accelerated path of business agility, continuity and innovation. A move to the cloud is increasingly becoming an integral consideration for strategic business- and technology-critical scenarios like SAP S/4HANA, mergers, acquisitions, carve-outs and infrastructure costs. We are pleased to partner with Cloud4C, taking our core capability in SAP landscape transformations to a new level globally. With our joint proposition, enterprises can rely on our selective data and process harmonization ability to minimize their cloud data footprint, thus delivering customer value through high-performance software for maximum project speed, accuracy and efficiency with minimal disruption and risk.”

Sridhar Pinnapureddy, Founder and CEO, Cloud4C, said “We are delighted to partner with SNP as their cloud evolution partner providing end to end cloud managed services for enterprises. Our customers will now have a viable alternative to transform their most complex SAP deployments into next-generation integrated environments with Cloud4C migration factory framework, SNP’s advanced software and global talent pool. Together, we will be able to help our customers embark on a cloud transformation journey through SAP Cloud Managed services, SAP S/4HANA transformation, Application Management Services (AMS) with reduced TCO powered by AIOps, Single interface for Platform Management.” He further added, “With our Cloud value assessment including TCO analysis, compliance/regulatory and security assessment, special attention to the availability of key services, enterprises will be able to achieve their business/technology objectives through our innovative cost models and gain Total Cloud Control.”

www.cloud4c.com

www.snpgroup.com

[South Africa] Stanlib enables remote working on Nutanix infrastructure foundation

Nutanix, a company involved in enterprise cloud computing, has announced  that South African financial services company, Stanlib, is working with the company to secure additional nodes that enable the organisation to provide virtual desktops to employees that have been required to work from home during the COVID-19 lockdown restrictions in the country.

South Africa saw hard and fast Level Five lockdown restrictions being implemented in late March 2020, leading to all but essential service businesses having to close through to the end of April. However, being in the financial services sector required STANLIB to maintain trading conditions while prioritising the safety of its employees, resulting in the business enabling a host of employees to work from home. With little to no warning of the government’s intentions, STANLIB had to quickly find a practical solution that would support this move and allow employees access to their applications securely.

“Fortunately, having just completed a significant Nutanix roll out, which has seen 95% of STANLIB’s production environment being run on the Nutanix platform. We did not have to reinvent the wheel but rather identify how best to introduce new nodes to expand on our current capability. Ease of use and scalability were key considerations. Additionally, the ability to run Citrix as securely as possible given the governance requirements around data management had to be ensured throughout the process,” said Dipesh Nagar at STANLIB.

With Citrix being a group standard across STANLIB, the Nutanix environment had to enable users to have millisecond access to their applications. The guaranteed performance was a business priority. One of the advantages of the Nutanix infrastructure is that STANLIB can expand on its existing enterprise cloud environment, which it uses for crucial business applications to deliver these to its work from home users. The scaling out of STANLIB’s existing private Nutanix cloud was a straightforward process, didn’t require a significant investment of resources on new equipment, and it repurposed the hardware it already had in place for Citrix Hosted Shared Desktops and a remote work offering.

Subsequently, STANLIB has grown its 20 node Nutanix environment to now encompass 26 nodes still running Acropolis Ultimate Edition including Prism Central while now also having Citrix solutions in place. The advantages of being able to access VDI infrastructure are significant. Not only does this result in a simplified IT environment, but it also increases security that is mission-critical for STANLIB. Employees can remain productive wherever they are and can still access essential information, products, and services from the datacentre just as if they were sitting in the office.

“Nutanix has positioned us strongly to evolve as the world changes and to be able to meet any changes in an agile manner. This enables STANLIB to deliver high-quality customer service irrespective of what is happening in terms of the lockdown. While it is difficult to predict what the future work environment will look like once we have moved past the COVID-19 pandemic, using Nutanix has given STANLIB the peace of mind we need that we can reliably and securely meet any requirement. The scalability of the Nutanix Enterprise Cloud Platform makes future growth virtually limitless, and we can plan for any scenario while still delivering the business continuity and disaster recovery aspects so essential for the financial services market,” added Nagar.

“As a longstanding customer and early adopter of Nutanix, STANLIB has always set the bar in embracing change and being able to adapt their systems to the needs of the business,” stated Paul Ruinaard, Regional Sales Director at Nutanix Sub-Saharan Africa. “The speed of completion and the agility with which it was done stands as a testament to the importance STANLIB place on IT functioning as a business enabler. They are one of only a few financial services companies that were able to effect this change as quickly as they did and as a result, ensure business continuity throughout the lockdown.”

Considering how access to sensitive data has become a target for increasingly sophisticated cyberattacks, being able to leverage Citrix in a high available Nutanix environment enables STANLIB to provide the right level of access based on each employee’s location, device, and several other factors. Today, irrespective of whether a remote worker accesses the STANLIB environment from a desktop, laptop or tablet, Nutanix and Citrix deliver the response times required to remain as productive as possible with no impact on the employee experience.

www.nutanix.com

www.stanlib.com

[Kenya] Businesses to increase spending on cloud services by over 50% in 2021

Enterprises in Kenya are set to increase their expenditure on cloud computing services by 68 per cent in 2021 up from 38 per cent in 2020. This is according to the “Africa in the Cloud 2020” study by World Wide Worx conducted among eight African countries.

The study notes that there has been an increased spend on cloud services. The big shift in spending is accredited to an increase in hyper-scale data centres within the continent. Kenya for instance increased its cloud spend by 38 per cent with South Africa leading with an 82 per cent increase in cloud uptake.

“Businesses that had digitally transformed their operations recorded a 71 per cent increase in productivity, compared to their counterparts who had not done so and only achieved 21 per cent increase in productivity,” stated Arthur Goldstruck, a media analyst and commentator on ICT, mobile communications and technologies.

The Banking and Manufacturing sectors, recorded the highest spend on cloud services adoption with 53 per cent and 46 per cent respectively. Mr. Goldstruck added that going by the data from the study, it is evident that digital transformation in Africa is on the rise and organizations’ priority on cloud spend, is proof of it. 63% of the companies interviewed in the study indicated their top reasons for cloud adoption as driving business efficiency followed by operational flexibility and customer service which averaged at 53 per cent and 45 per cent respectively. Additionally, Artificial Intelligence, Internet of things and Big Data were noted as other business trends of priority to organizations in various sectors in the next three years. Their significance, ranked 80 per cent and above in the majority of the countries in the study. The key industry sectors keen on adopting the tech trends highlighted were Manufacturing, Insurance and Financial Services, Information Technology, Non-Governmental and Non-Profit Organizations and Banking.

“Digital awakening is no longer a choice but a necessity for the new future,” added Mr. Goldstruck.

Speaking during the session, Ms. Deirdre Fryer, Head of Solutions Engineering- SYSPRO Africa indicated that creating competitive advantage, creating new business models and improving customer experience are the 3 focus areas businesses should take into consideration when determining what they want to achieve from their digital transformation journey.  “We have seen a substantial digital awakening in Africa and if businesses adopt digital transformation in the mentioned focus areas, they are bound to greatly benefit and remain competitive in their respective sectors, stated Ms. Fryer.

Organizations such as Mission for Essential Drugs and Supplies (MEDS) and Synresins, whose CEOs Jane Masiga and Mira Shah were present at the meeting, use SYSPRO’s ERP solution and other cloud business solutions to automate the majority of their operations, ranging from supply chain management to customer care. They both indicated that despite the perceived high cost of digitization, the cost benefits outweigh the initial cost of adoption.

www.syspro.com

Cisco delivers new platform solutions to drive workload agility across public and private clouds

Cisco has announced new software-delivered solutions designed to simplify IT operations across on-premise data centers and multicloud environments.

With this milestone, Cisco is enabling greater business agility for its customers and empowering developers to deliver and scale innovative application experiences faster.

Today’s business environment is changing faster than ever. Applications have become more distributed, workforces are more mobile, and the demands on our systems are greater than ever. In order to face these challenges, IT teams need greater insights and automation to deliver true technology agility. Cisco is unveiling agile IT platforms to help technology groups respond to these market transitions.

“Complexity can paralyze our teams. Our systems can no longer be powerful, but brittle. For IT to be as agile as their businesses require, they need solutions obsessed with simplicity,” said Todd Nightingale, SVP and GM, Cisco Enterprise Networking and Cloud. “This year, technology groups around the globe were tested by unprecedented change. This fundamental shift in how businesses, schools and governments operate requires IT teams to transform how they function. Today, Cisco is announcing IT platforms for multicloud operations that provide advanced insights and automation to help organizations transform faster.”

Cisco is bringing a never-before-experienced level of efficiency to cloud, application, SecOps, NetOps and DevOps teams. As a cloud-neutral vendor, only Cisco allows customers to maintain choice and control across their full IT stack with simplified and consistent operations. Cisco provides unrivaled visibility from the application to the infrastructure, allowing customers to deliver the best application experiences. New solutions include:

Cisco Intersight: Building on its foundation as a leading systems management platform, Cisco Intersight’s mission is to become the world’s simplest hybrid cloud platform that connects private data centers to private clouds. With the new Intersight Kubernetes Service, infrastructure teams can now automate the lifecycle management of Kubernetes and containerized applications across any environment. This represents a major leap forward in the container ecosystem by driving rapid and consistent application innovation. Intersight Workload Optimizer significantly simplifies application resources management. With a single tool that provides real-time, full-stack visibility and insights, customers can balance application performance and cost. Intersight integration with AppDynamics provides IT teams with visibility to improve management across infrastructure and applications and stay ahead of problems that can impact user experience.

Cisco Nexus Dashboard: The Cisco Nexus Dashboard is a single insights and automation platform to operate multicloud data center networks spanning on-premise, virtual edge and cloud sites. Consolidating Cisco’s industry-leading portfolio of operational services and critical third-party services, Nexus Dashboard provides one simple interface to manage application lifecycles from set-up to maintenance and optimization. The Nexus Dashboard drives the adoption of cloud-native application practices leading to a faster path to return on infrastructure investment. 

Cisco Identity Services Engine (ISE): Cisco ISE now simplifies secure network access across all domains, extending the zero-trust workplace to anywhere and on anything. With the latest innovations, customers can use ISE to intelligently identify a variety of IoT endpoints to enforce consistent policies from the cloud to give teams the agility and flexibility they need to secure their organizations.

“Cisco’s new solutions are part of an overall effort to transform how customers connect people, secure their organization, and automate their processes,” said analyst Will Townsend, Networking Practice Head, Moor Insights & Strategy. “It is designed to bring together platforms and portfolios to help customers respond and adapt to business disruptions, accelerate cloud adoption and transform IT operating models.”

The new Cisco Intersight innovations and the Cisco Nexus Dashboard will be available by the end of the calendar year. Cisco Intersight Kubernetes Service will be made available in the first half of 2021. 

www.cisco.com

Claris expands FileMaker Cloud to EMEA markets

Claris International Inc., an Apple subsidiary and pioneering company in low-code, has announced the official launch of FileMaker Cloud to EMEA markets.

FileMaker Cloud gives EMEA businesses all of the power of the cloud – sharing, rapid deployment, scalability – without compromising on performance or losing connection to the real world of devices, sensors, even offline apps.

The result is a future-proof solution that empowers businesses to rapidly create and share intelligent apps with their teams, and integrate them with other popular apps and web services.

“For so many businesses, the global pandemic changed every aspect of their business overnight, which led to a massive boom in both low-code adoption and remote work technologies,” said Brad Freitag, CEO of Claris. “In many ways, Claris was built for this moment. Our commitment to low-code without limits – quickly deploying intelligent apps that both solve and evolve – means the solutions our customers build to deal with today’s changes can serve as their IT backbone going forward. We’re thrilled to finally bring FileMaker Cloud to EMEA as we continue to power the workplace of tomorrow through limitless and scalable low-code solutions.”

Designed to augment its widely adopted Claris Platform, FileMaker Cloud offers localised infrastructure to assist businesses with implementing General Data Protection Regulation (GDPR) and German Bundesdatenschutzgesetz (BDSG) compliance, while also providing a scalable, agile, and adaptable solution to drive IT impact in EMEA.

The FileMaker Cloud solution also brings emerging technologies within reach, ready to leverage artificial intelligence (AI), machine learning (ML), digital assistants, Internet of Things, augmented and virtual reality, and whatever comes next.

FileMaker Cloud offers the following capabilities:

Agility and speed: Ability to rapidly deploy within an organisation without software or hardware. Start creating and sharing custom apps 4x faster.

Streamlined management: Easily manage users and groups in one secure place, including full tracking, and visibility.

Privacy, security and support: Provides end-to-end encryption, multi-factor authentication, and dedicated 24/7 support and monitoring by expert teams to ensure premium security and performance.

Hassle-free infrastructure: Access to fully configured hardware and installed software, as well as automated server maintenance.

Future-proof scalability: Ability to rapidly scale across departments and entire businesses for fast-paced growth.

Affordable, set prices: Yearly subscription fee of €41 EUR per month, available for purchase in local currency.

Certificates: Built-in SSL certificate included with the service.

Local language support: Access to multiple languages, including French, Italian, German, and Spanish.

www.claris.com

Pan-African cloud based digital service provider inq. expands into Nigeria

inq. has officially launched in Nigeria, bringing to fruition the dream of building a pan African network across African cities to reimagine a better future through digital solutions.

Headquartered in Mauritius, inq. (formerly Synergy Communications) has extended its reach via the 100 per cent acquisition of Vodacom Business Africa’s operations in Nigeria, Zambia and Cote d’Ivoire with a further planned acquisition in Cameroon pending regulatory approvals. This landmark transaction grows inq.’s regional footprint as a leading enterprise solutions provider to 12 cities in 7 countries across Africa including its existing operations in Botswana, Malawi and South Africa with an additional investment in Mozambique.

Under the inq. banner the company will embark on the next phase of building a unified Pan-African cloud and digital service provider, bringing to market a very relevant suite of next generation technology solutions in the fields of Edge AI, SD-WAN/NFV and Cloud.

Currently operating in 12 African cities: Lagos, Abuja, Port Harcourt, Kano, Gaborone, Lusaka, Ndola, Blantyre, Lilongwe, Mzuzu, Abidjan and Johannesburg. The inq. team prides itself on global best practice methodologies customized to local customs in each of the 16 cities, covering different sectors including banking, oil & gas, FMCG, mining, health, real estate, IT, public sector and logistics.

 “Covid-19 has accelerated digital transformation, and inq. is perfectly positioned to deliver intelligent connectivity through seamless delivery of cloud and digital services and  technologies to our clients. We are about simpler, seamless solutions”, said Valentine Chime MD, inq. Nigeria.

www.inq.inc

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Temenos partners with Alibaba to power banks’ uptake of cloud services

Temenos, the banking software company, and Alibaba Cloud, the digital technology and intelligence backbone of Alibaba Group, have announced that Temenos Transact, its next generation core banking product is now certified on Alibaba Cloud.

Financial institutions will be able to run Temenos’ mission-critical core banking applications on Alibaba Cloud and benefit from elastic scalability, cost and operational efficiencies.

Banks can now easily adopt Temenos’ world-leading banking software on the powerful Alibaba Cloud infrastructure.

More than 3,000 financial services institutions around the world leverage Temenos’ modern, cloud-native and API-first technology. Banks can now run Temenos’ core banking software in Alibaba Cloud and take advantage of the speed to market and agility of the cloud, enabling them to quickly reinvent their business models and their organization as a whole.

The growing demand for cloud-based and SaaS models is being accelerated by the coronavirus pandemic as banks require more resilient and agile technology propositions.

Cloud has become the established method of software deployment for smaller banks and neobanks that need to launch quickly with minimal IT infrastructure cost. However, incumbent banks increasingly require cloud-native software to future-proof their business, gain greater speed to market as well as reduce IT complexity and costs.

Temenos’ core banking software will now be available on Alibaba Cloud, and the two companies will jointly help banks go to market faster, open up new business models, and achieve industry leading cost/income ratios.

The two companies are already engaged in proof of concepts with banks and have joint customers in APAC.

Philip Barnett, Director, Strategic Growth, Temenos, said: “We are delighted to extend our leadership in the cloud and be the first to certify with Alibaba Cloud, a tech giant and a source of innovation widely recognized for its leadership in e-commerce and mobile payments. Cloud is the enabler for change; and particularly during this challenging climate – it gives financial institutions the agility and the resilience they need. Working with Alibaba Cloud we will help banks to elastically scale based on demand and remove operational complexities. Together we can help new entrants launch faster with lower costs as well as large banks break down silos and collaborate internally and externally, and provide outstanding customer experiences. Our certification on Alibaba Cloud demonstrates that our cloud-agnostic banking platform enables banks to pursue a multi-cloud strategy and have the highest levels of active-active resilience with the cloud provider of their choice.”

Lancelot Guo, President of Ecosystem and Sales Operations, Alibaba Cloud Intelligence: “We are delighted that Temenos has certified on our cloud. Temenos is the market-leading, cloud-native banking software provider accelerating the digital transformation for thousands of worldwide financial institutions. Combined with our comprehensive suite of cloud services, and a proven track record of delivering value, we together boost the capabilities of financial institutions, allowing them to accelerate their growth and innovation on the cloud.”

Temenos has been in the forefront of software innovation, consistently investing 20 per cent of its revenues in R&D and is pioneering in cloud banking for the last 10 years.

 Temenos was the first banking software provider to offer a core banking product in the cloud and the first to offer cloud-to-cloud, active-active multi-cloud resilience to eliminate downtime and dependency on a single cloud provider.

Temenos enables banks to significantly reduce their total cost of ownership through elastic cloud scalability, distributed database technology and multi-cloud resilience, all underpinned by the benefits of vendor and platform independence. Temenos accelerates banks digital transformation helping them to become more agile and innovate faster.

www.temenos.com

www.alibabacloud.com

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