[South Africa] Kukula.com implements Sabre’s cloud based solution to improve airport experience for customers

As an airline at the forefront of innovation, South African carrier kulula.com is reinventing the airport experience for its customers, with the implementation of Sabre’s new Digital Workspace solution.

Digital Workspace, Sabre’s first completely cloud-based solution, will enable airport agents to deliver a seamless and personalized airport experience to customers. This solution equips agents with workflows that eliminate the traditional linear check-in procedure and improve agent productivity by up to 30 percent compared to current processes. This innovative new technology will be rolled out across all the airports that kulula.com serves, assisting more than 1,200 agents. Travelers on kulula.com can therefore expect shorter queuing times and enjoy a hassle-free check-in experience.

“Investing in new, digital technologies is crucial to our strategy, which centers around improving the travel experience for our passengers,” said Wrenelle Stander, executive director – Airline Division, kulula.com.  “In today’s digital world, our customers expect a reimagined air travel experience, and Sabre’s digital technology will help us achieve our goal of becoming the most visionary and customer-centric carriers on the African continent.  With Sabre’s Digital Workspace, we will transform the airport experience to be more seamless, more personalized and less stressful – moving us a step closer to a fully digital integrated operation.”

Digital Workspace is part of Sabre’s Commercial Platform, an innovative new solution that delivers end-to-end personalized retailing and enables airlines to successfully retail, distribute and fulfil across all customer touchpoints.  Announced last year, the Sabre Commercial Platform is completely transforming airlines into intelligent digital entities – through advanced retailing, dynamic pricing, an open API hub, an ultra-fast shopping engine and a mobile, consumer-grade workspace for airport agents.

“Today’s digitally-savvy travelers are expecting a more seamless experience from their airlines,” said Sabre’s Dino Gelmetti, vice president, sales – Middle East and Africa.  “Passing through the airport is traditionally one of the most stressful aspects of travel, so reducing queuing times and check points will make a huge difference for kulula.com’s customers. kulula.com is one of the most progressive airlines in Africa, and Sabre’s cutting-edge technology will enable it to differentiate itself within a highly competitive and challenging environment – improving efficiencies and creating an unrivaled customer experience.”

Investments in the Sabre Commercial Platform accelerate innovation beyond the core SabreSonic passenger service system to enable airlines to maximize revenue and deliver end-to-end personalized retailing.

www.kulula.com

www.sabre.com

[South Africa] SilverBridge bets on cloud to bolster insurance uptake and experience

With more than two decades’ experience in the insurance market, SilverBridge has continually evolved to deliver on market requirements. With the significant investment by global cloud providers in the country, the organization is well positioned to continue doing so.

“The company has always built specialized solutions for insurers and delivered a unique set of services to its customers. Historically, this has seen our policy administration solution, Exergy being deployed on-premise using customer infrastructure,” says Lee Kuyper, COO at SilverBridge.

However, with the cloud becoming a strategic priority for many organizations, the groundwork the organisation has done with its partnership with Microsoft over the years is positioning it strongly for the next phase of its journey.

“This has seen SilverBridge working closely with Microsoft to re-architect our solutions for the cloud. Three years ago, SilverBridge moved its first customer to the Microsoft Azure cloud. The timing was opportune as this was the same time that Microsoft was changing their business model to a cloud consumption business. Since then, Microsoft has invested heavily a local data centre, which together with their focus on security and compliance, has allayed any concerns financial services providers may have when migrating to a cloud environment. With Microsoft as a secure and available platform, SilverBridge is highlighting the ability of the cloud to provide insurers with a more cost-effective, secure, and powerful alternative to traditional hosted solutions.”

Subsequently, as a Microsoft Managed Partner, SilverBridge has continued to work closely with the organisation and has resulted in Exergy becoming a Microsoft Prioritised Co-Sell Ready solution for the Middle East and Africa region. This means that Microsoft will incentivise its own sales teams to sell the Exergy solution.

“We are excited with these partnership developments, with Microsoft backing SilverBridge as a leading solutions provider in the insurance industry. This puts us in a great position to assist our clients in getting value from the cloud in their businesses. SilverBridge is in a position to continue, with Microsoft, to bring solutions to the insurance industry which not only benefit from SilverBridge’s industry specific experience and expertise, but also Microsoft’s leading technology,” concludes Kuyper.

www.silverbridge.co.za

Kenyan cloud services company Atlancis Technologies becomes the first to adopt OCP in Africa

 Atlancis Technologies, headquartered in Nairobi, Kenya, is the first ICT services provider in Africa to embrace OCP.

The company, which specializes in delivering ecosystem-transforming ICT solutions, has adopted open technology for its industry Cloud platforms, branded Servannah.

The founders of AtlancisToney Webala and Daniel Njuguna had been closely following the deployment of OCP and its benefits to global hyper-scale companies like Facebook, Google and Microsoft to deliver value, optimised performance, total and rapid scalability and ultimately competitive advantage. In developing scalable delivery of industry solutions they were excited about the opportunity to leverage these proven, efficient technologies in Kenya and across Africa.

In partnership with Vesper Technologies, an OCP Community member based in the UK, Atlancis were able to deploy their first fully self-service cloud instance. Vesper delivered a full-stack solution configured with Software Defined Storage (from Ceph) and Software Defined Networking (from Cumulus Networks), providing an environment built for automation and scalability. The initial roll-out included 27 nodes, 1080 Core’s, 5TB RAM, 2.4 Petabytes storage and high performance 100GB Top-of-Rack switching with redundant 25G links to each node.

Philip Kaye from Vesper Technologies commented, “Vesper are delighted to work with Atlancis, who are an extremely technical and forward-thinking company. We look forward to continuing to work with the team as their cloud platform expands across Kenya and Africa.”

“The Open Compute Project is the basis of our go-to-market strategies for transforming target industry ecosystems globally” said Dan Njuguna, Co-Founder and CEO of Atlancis; he continued, “our hardware design, inspired by OCP, gives incredible flexibility and scalability to allow us to respond to demand in the enormous markets we operate in, and to move quickly into new markets, be they industries or geographical.”

Atlancis sees several additional benefits to deploying OCP, among them, building and maintaining open technology in-country, using crowd-sourced local resources. To this end, Atlancis has been working with local Universities across Kenya to help develop talent that can compete in supporting the ecosystem needs of tomorrow with a special Outlining further OCP deployments in Africa, Njuguna said, “Our OCP-based Servannah Cloud solutions have been deployed in the Public Sector (“Huduma”) and Education (“iLearn”), as we develop further industries including Healthcare, Agriculture and Transport.”

www.atlancis.com

[Column] Simon McCullough: Multi-cloud is redefining app development

Let’s take a look at how multi-cloud is changing the app development game and bringing previously siloed teams closer together.

Multi-cloud has moved from tentative experiment to a fundamental component of IT strategies. From developers to security teams, workloads are migrating to the cloud in one way or another, whether you know it or not.

Significantly, cloud adoption has powered a fundamental shift in how organizations think about app development and delivery. This is particularly evident with SaaS-based cloud models, which give businesses the freedom to choose exactly where cloud operations are deployed while also minimizing cost.

Working in a multi-cloud context has clearly spurred more agile and holistic ways of doing business. Take for example the increasingly widespread adoption of DevOps, NetOps and SecOps.

As app development moves from on premises to cloud infrastructures, businesses must rethink how different functions engage with new approaches to software development. All teams have different requirements and ways of working, so it is critical to strike a balance that delivers results across the board without friction or compromise.

Delighting DevOps

A DevOps culture is all about velocity and continuous innovation. The cloud enables developers and DevOps to achieve exactly that by providing a standardised, efficient and centralised platform for testing, deployment and production.

It enables a more fluid development process that matches the pace at which DevOps can crank out applications, without sacrificing stability, scalability and security.

There is always wiggle room for any rapid, last-minute changes related to continuous integration and delivery.

DevOps teams should treat the cloud as the new norm and an extension of their network infrastructure. This means fully embracing public cloud native environments to manage application performance within the cloud, as well as leveraging SaaS models to keep costs low and support innovation scalability.

Keeping NetOps happy

The role of NetOps is changing from teams that own and monitor hardware and software assets, to those focused on building a multi-component network ecosystem supporting a variety of business objectives.

As more workloads move into the cloud, the pressure is mounting for NetOps teams to rapidly adapt and transition from manual tools and slower processes to more efficient systems compatible with agile DevOps models.

NetOps also face pressure to reach automated parity with app development teams. They will soon become an application development bottleneck if they cannot keep up with continuous application updates. Fortunately, the problem is eased with SaaS cloud services. NetOps can now address specific areas of the business where legacy networks limit innovation, and subsequently target more fluid, digital infrastructures to collaborate better with other teams.

Giving security teams confidence

IT operations have KPIs around security and service levels, which can explain their generally more conservative approaches to technology adoption. Given the choice, security teams would operate with zero-trust networks – and rightly so.

In fact, a recent F5 survey focusing on DevOps and NetOps behaviours discovered that security in the cloud was an ‘afterthought’ for many developers, as they prioritise speed over security and reliability concerns.

 It is important to understand that cloud services can work as an extension of security teams, equipping them with the insights and tools required to keep up with the changing threat landscape. They can also ensure the right governance so they can monitor and balance the needs of innovation and control (i.e. via dashboards and reports).

Better together

In today’s software-defined era, cloud adoption can only be positive for business-critical application development. The market not only demands more effective production process, but our application-centric world requires speed and stability of service.

It is important to remember that everyone is working towards the same end goal: supporting the continuous delivery of quality applications to market. Collaboration and partnerships are easier to establish when all parties share the platform that delivers the apps and have access to the underlying analytics to refine and shape objectives.

The right multi-cloud approach and support must be inclusive and treat infrastructure teams, developers, and business users as equals.

Multi-cloud’s cultural barriers are disappearing, and it is essential to collaborate in the cloud or risk falling behind the innovation curve. Make sure you are ready for both the implications and opportunities.

Simon McCullough is the senior channel account manager at F5 Networks

SEACOM invests in fibre capacity to support cloud computing

Pan-African service provider SEACOM has announced plans to double the data capacity on its broadband submarine cable system from 1.5 terabytes to 3 terabytes. The move will see more businesses on the continent utilize emerging technologies such as cloud computing.

SEACOM CEO Byron Clatterbuck says the decision is informed by the increasing demand for cloud-based data processing by companies with multinational operations across the continent.

“It’s not just about connecting from Africa to Europe and Asia anymore,” Clatterbuck said. “A lot of content and computing power is moving onto the continent, so connectivity requirements are becoming more regional, and specifically interregional. With such a complex environment, greater capacity is essential.”

SEACOM is already providing direct broadband access to corporate customers through its SEACOM Business arm.

As a partner to African business, the undersea broadband cable services provider has already enabled cloud-based operations for a variety of companies through high-speed, secure and reliable connectivity to platforms such as Microsoft Azure and Amazon Web Services.

Going forward, the company says it plans on expanding further inland, widening fibre access across the continent while targeting large and medium corporations with its premium offerings.

“You will see more terrestrial cables being laid, and the quality of those builds will get better,” Clatterbuck explained. He added “This isn’t to say there aren’t challenges. There is a long way to go in terms of basic infrastructure provision, relating to roads, rails and highways, all of which make it easier and more affordable to deploy fibre-optic networks.

In April, SEACOM announced the conclusion of the agreement for the 100% acquisition of FibreCo Telecommunications in November 2018. FibreCo owns and operates a national open access dark fibre network, providing infrastructure and connectivity services across South Africa. Acknowledging its benefits for the South African economy and local citizens, the South African Competition Commission approved the acquisition in March.

The FibreCo acquisition represents another significant step for SEACOM in fulfilling its vision to increase the company’s 2019 national footprint in South Africa and Africa as a whole through the consolidation of fibre assets. SEACOM believes this is necessary for the evolution of the market, particularly with the increased demand for data owing to the growth in fibre based connectivity and emergence in technologies such as 5G.

The acquisition of FibreCo further enables SEACOM to scale and upgrade its African Ring by connecting its East and West coast submarine assets with a robust network of trans-South African fibre.

While SEACOM connects South Africa to the east coast of Africa, India and Europe, FibreCo network runs along South Africa’s highest-traffic transmission routes and connects over 60 points of presence across the country that include key data centres in major metros like Johannesburg, Cape Town, Bloemfontein, Durban and East London.

Additional end-to-end fibre connects the SEACOM subsea cable system (which lands in Mtunzini on the east coast of South Africa) to the WACS cable (which falls at Yzerfontein, on the west coast of the country), ensuring fully redundant high-speed ring protection around the African continent.

By expanding its wholesale portfolio to include several national long-distance services and last mile metro connectivity, SEACOM has become the provider of choice to local and international data communications customers.

Lighting up additional fibre across South Africa also creates a platform for SEACOM to deliver affordable, high-speed Internet connectivity and cloud services to traditionally-underserved mid-tier cities and towns along the new routes.

www.seacom.mu

[Kenya] VMware, Strathmore University partner to enhance digital skills in Africa

Working with VMware IT Academy: Virtualize Africa, the Strathmore University has already begun integrating a range of VMware developed courses into its curricula that cover topics such as virtualisation, cloud computing, AI and IoT.

VMware has announced the expansion of the VMware IT Academy: Virtualize Africa programme in partnership Strathmore University – @iLabAfrica Centre, Kenya.

The overarching goal according to VMware  is to empower the fast-growing, young African population to enter the digital workforce with confidence and expertise, helping to address the skills gap and supporting innovation and entrepreneurship across the continent.

Through the VMware IT Academy: Virtualize Africa programme, VMware is collaborating with key stakeholders across academia, government and industry to equip African students with the technical skills and certifications required to succeed in the digital economy.

Working with VMware IT Academy: Virtualize Africa, the Strathmore University has already begun integrating a range of VMware developed courses into its curricula that cover topics such as virtualisation, cloud computing, AI and IoT. This is facilitated through subsidised software licenses and certification vouchers from VMware.

@iLabAfrica, a Centre of Excellence in Research and Innovation in Information Communication Technology at the University, is spearheading the rollout with 20 trainers and over 100 students at the University participating. The students will benefit from access to high-quality learning online resources, hands-on lab experiences to develop technical skills, and the opportunity to achieve industry-recognised VMware certification to complement their chosen fields of study.

“We are delighted to be part of VMware IT Academy: Virtualize Africa. It provides a wonderful opportunity for our students to gain technical skills and industry-recognised VMware certifications, helping to jumpstart their careers with the best knowledge and skills of international standards. Our shared goal with VMware is to become the VMware IT Academy regional lead for East Africa, training lecturers and students from Strathmore and other universities plus facilitating their participation in the programme. Increased access to this type of education and training for students is a critical part of Africa realising the potential of its youth and a prosperous Africa,” said Dr. Joseph Sevilla, Director @iLabAfrica, Strathmore University.

“Skills development is recognised as a key component for economic growth and prosperity. VMware IT Academy: Virtualize Africa helps educational institutions align curricula with the skills needed for the labour market, thereby building the right talent for Africa’s jobs of today and tomorrow. . Our discussions to form a strategic collaboration with Strathmore University is a significant milestone in this program, and will bring new skills and opportunities to its students, and in the future to many more young people in East Africa,” said Thomas MacKay, Senior Director for Global Strategic Programs, VMware.

www.vmware.com

[Column] Kree Govender: Why cloud hasn’t had a big impact on Business Intelligence

Although the notion of network-based computing stems right back to the 1960s, the modern term “cloud computing” arose in the 2000s. Yet, almost two decades later, South Africa still lags in both its adoption, and its use for critical functions like business intelligence (BI). 

While many believe that this is largely due to a lack of local data centre infrastructure, the landing of the Azure data centres in Africa will drastically change the Cloud landscape across the continent. “This effectively eradicates the fear of shifting massive datasets offshore to global data centres,” confirms Kree Govender, Managing Director of South Africa Qlik Master Reseller (SAQMR). 

The current hesitance towards Cloud adoption in Africa is illustrated by the Qlik implementations across the continent. Statistics show that as much as 95% of Qlik’s customers in Africa are on premise. 

“Gartner predicts that by 2025, 80 percent of enterprises will migrate entirely away from on-premises data centres with the current trend of moving workloads to colocation, hosting and the cloud leading them to shut down their traditional data centre,” adds Govender. “If these predictions prove accurate, the new data centres will mean there’s no longer anything holding Africa back from catching up with the rest of the world.” 

Adam Barrie-Smith, Chief Technology Officer at SAQMR, believes that the Qlik platform is perfectly positioned to capitalise on the benefits that these data centres will offer. “This will complement extensive mobile analysis testing using Qlik’s SaaS and Cloud business, leveraging Qlik Senses’ multi-Cloud capabilities. The first advantage is the data centre, the next will be the containerised cloud environment which is set to follow soon.”  

To Barrie-Smith, one of the greatest benefits of local data centres is enhanced identity management. “Let’s consider the impact on the banking industry, for example. Most African banks still hold on-premise hardware, which is now reaching retirement age. The question now becomes, should they invest in more hardware or virutalise? With the new data centres, our banking customers will find it much simpler and more cost-effective to embrace the Cloud, through a hosted layer within Azure.” 

While making Cloud adoption easier, the new data centres also offer rich integration capabilities, enhanced virtualisation opportunities, a more elastic environment and greater security. “With the local Azure data centres, African organisations will be empowered to embrace hybrid cloud, and we predict a much greater cloud drive,” concludes Govender.  

 Kree Govender is the Managing Director of South Africa Qlik Master Reseller (SAQMR). 

[Column] Trent Odgers: Maximizing data availability using a multi-cloud approach

The ways businesses leverage cloud to manage and maximize the value of their data continues to evolve.

Following the launch of two multi-national data centers in South Africa recently, the years when adopting cloud-based solutions felt like the first step into some brave new world are well and truly behind us.

However, this is ushering a new era of multi-cloud deployment – one which is attracting attention, questions, and scepticism from local businesses.

A hybrid cloud is an amalgamation of on-premises “private cloud”, public cloud and managed Cloud Service Provider (CSPs) environments into a single entity where the data is physically located in multiple datacenters to deliver the right fit for a specific workload. It is a nod towards the fact that businesses are increasingly using different clouds for different purposes. 

In today’s digital economy, 81% of enterprises are embracing a multi-cloud strategy and South African businesses have already adopted this digital gold rush with many more who are planning to do so. 

It is common for the IT industry to promote the idea of a one-stop-shop or single provider strategy – to avoid the perceived inefficiency and confusion of dealing with multiple vendors. 
This is the “traditional way” of doing IT, which had its place, but with the speed at which the world is changing, businesses can truly deliver on IT’s requirements using the hybrid approach. 

Data is now described as the new oil of the digital economy, and it has become a company’s most valuable resource. As businesses demand an infrastructure which maximises the potential value of that data, IT departments are under pressure to deliver.

For example, a business may wish to store data from its business unit in Google Cloud for scalability at relatively low expense but use Amazon Web Services (AWS) for its R&D databases to enjoy the benefits of AI and voice-assisted search.

And in the same instance, that business could be using Microsoft Azure to help drive its productivity solutions or mission-critical enterprise resource planning processes, while keeping a copy of all the data on-premises or hosted at a local cloud provider. 

Previously, the only viable decision for the business would have been to make a judgment call based on its priority needs and budget constraints. Today, the best strategic option is to adopt a multi-cloud approach.

Data-driven transformation

Already, there is a movement for organisations to become more data-driven. Decision-makers are recognising the importance of data in both high-level business strategy as well as on the operational side of their business. 

Furthermore, consumers and employees are beginning to appreciate the true value of their data, which means businesses must ensure that the people who share data with them see the value in doing so through receiving more personalised experiences.

People want to know that their data is protected, secure and also want greater transparency about what it is being used for.

Of course, in South Africa, this is where it is critical to adhere to corporate governance requirements, especially the likes of the Protection of Personal Information Act (POPIA).

 Fortunately, with local multi-national data centres, aspects such as data sovereignty and speed of accessing data are no longer concerns.

But creating this data-driven culture is underpinned by continuous digital transformation – embracing the latest and greatest technologies which allow the business to repeatedly lift its performance levels. 

According to Gartner’s 2018 CIO Agenda report, making progress towards becoming a digital business is a top priority for CIOs – and the proliferation towards multi-cloud reflects this trend.

Despite this, the latest Veeam Cloud Data Management Report reveals that more than one in ten decision-makers said their organisation has experienced over 10 unplanned outages in the last 12 months, with 65 minutes being the average length of time unplanned outages last. 

Successful multi-cloud deployments depend on the always-on availability of all apps and data. So, businesses looking to take advantage of multi-cloud environments must ensure that their apps and data are always available – and that their culture of data-driven decision-making is fully supported to maintain customer confidence and brand reputation.

Availability in the multi-cloud

The complexity of maintaining availability within a multi-cloud environment is the reliance on multiple Cloud Service Providers (CSPs). While all major vendors and CSPs will make backup and disaster recovery (DR) solutions available to their customers, each provider has different protocols, shared responsibility models, service level agreements (SLAs) and capabilities. 

The last thing any business wants to hear when disaster strikes is that they are not adequately protected or that recovery has failed.

While no business, regardless of whether it is using multi-cloud or not, can guarantee that it will never experience unplanned downtime, every business can ensure that it is prepared for this possibility.

Even having local data centres is no guarantee that there will never be any downtime. South African businesses opting for multi-cloud need to ensure that they have an availability solution which sits across their entire cloud platform, making cloud data protection easy with a seamless process for sending data offsite to the cloud.

For businesses using multi-cloud to power their digital transformation in the bid to establish a more data-driven culture across the organisation, data is akin to running water – a utility which all rely on and must be available at all times. 

Businesses embracing multi-cloud should not be put off by the prospect of working with multiple vendors as software-based platforms can give the peace of mind and a turnkey solution to minimising downtime.

Trent Odgersis Cloud and Hosting Manager for Africa at Veeam

African cloud market takes off bouyed by demand from public and private sectors, report

The African cloud has arrived. While the cloud services sector is in its early stages of development, the impact of cloud services is already far-reaching according to a new report by Research and Markets.

 African banks are making investments in machine learning and artificial intelligence tools to improve the customer experience and credit risk; new “digital banks” are emerging, that are, at least in part, cloud-based.

Governments are using cloud and virtualized infrastructure to enhance public service delivery. Large retail firms are using compute capabilities and AWS databases to transform how they reach a predominantly mobile and digital customer base.

 And scores of African cloud-native startups are leveraging the cloud to disrupt entire industry sectors.

The African cloud may be small, but it is already here indeed, and it is growing fast. For African markets, cloud, virtualization and the broader evolution towards serverless computing are the most disruptive technology developments since the advent of the mobile payment revolution.

 Few other segments in the African ICT space are as likely to generate an incremental $2bn in top line revenue over the next five years, and at least as much in adjacent enabling ecosystem revenue.

The report highlights the near term economic, commercial and investor value opportunity offered by the rise of the African cloud.

Building on the author’s established analysis of African enterprise and digital infrastructure markets, 18 months of research and 100+ interviews and conversations, The Rise of the African Cloud explores the readiness of African markets for thriving private and public cloud services; it analyzes cloud demand and use case patterns, at segment level, from financial services to the public sector and startups; it estimates and projects cloud services market size; it details the competitive strengths of global hyperscale cloud providers and how their battle is translating in the African context; it outlines the impact of cloud services on Africa’s managed service provider ecosystem and telcos’ evolving enterprise businesses; and it breaks down the investment case within the African cloud value chain, from enterprise connectivity to data centers and SaaS.

www.researchandmarkets.com

Increased digitization, investment in cloud-based services drive growth of Africa data center market, report

The Africa data center market is likely to grow at a CAGR of around 14 per cent during the period 2018 – 2024 according to a recent report by Research and Markets.

icolo.io, MainOne (MDXi), Cloud Exchange Datacenter, Amazon Web Services (AWS), and Medallion Communications are the prominent investors in the Africa data center market. Digitization is considered an important avenue for the African economy. It is transforming African economies through retail payments systems, financial inclusion, sustainable business models, and revenue administration.

Governments in the region are taking several initiatives to replace legacy systems and migrate to cloud-based services as part of smart city initiatives. IaaS is expected to grow at a CAGR of 40%, followed by SaaS at 30% with enterprises increasingly shifting to the public cloud platform. There has been a surge in colocation data center investment in markets such as Kenya, Nigeria, Morocco, and Senegal in the past two years. Governments are taking initiatives to increase the share of renewable energy in the electricity generation.

Increased digitization in African countries, the adoption of cloud-based services, migration from server rooms to managed, colocation, and hybrid infrastructure services are driving the investment in the Africa data center market. The report provides an in-depth market and segmental analysis of the Africa data center market by electrical infrastructure, mechanical infrastructure, tier standards, general construction, and countries.

www.researchandmarkets.com