The Future of ERP is in the cloud, says SoftwareONE

For faster, more scalable ERP solutions, CIOs are turning to the cloud in greater numbers to help streamline performance across key areas of operations. Marilyn Moodley, Country Leader for South Africa and WECA (West, East, Central Africa) at SoftwareONE, says the industry can expect another big shift to the cloud on the back of SAP customers moving their existing ECC to the cloud and then converting to S/4HANA. Aside from the SAP ECC support deadline in 2027, Moodley says it’s an exciting moment for the industry as businesses are taking full advantage of the time and money saving benefits of S/4HANA.

“Moving from an on-premise system, often with significant custom coding, to a cloud environment can be daunting which is why choosing the right cloud partner for the journey is vitally important. There are so many advantages to running an organisation’s ERP system in the cloud. Businesses can no longer adopt a wait-and-see approach as the time to start your ERP migration to cloud is now,” she says.

Moodley notes the most compelling benefits of moving ERP to the cloud:

Costs:  Your business can shift from a CAPEX to an OPEX model, scaling your infrastructure up or down based on peaks and troughs in demand, so you only pay for what you use, when you use it.

Agility and efficiency: SAP in the cloud will provide you with scalability and access to the latest technologies to help you capitalise on emerging opportunities as they happen. On-premises infrastructure does not benefit from the level of automation and economies of scale available in the public cloud, adding more manual tasks to your workday and building up complexity you must deal with to keep your business running.

Resilience: Hyperscalers provide flexible and cost-effective options to ensure high availability with stringent SLAs and fail-safe disaster recovery so that your business can keep running, no matter what happens.

Innovation: The cloud also makes it easier to adopt emerging cloud trends, like ‘composable architecture’, which involves the breakdown of monolithic architecture into a modular approach. For example, you could have SAP at the centre of your architecture supported by best-of-breed technologies as building blocks. This drives ability to respond to changing environments faster.

Sustainability: Cloud computing is a more sustainable approach than reinvesting in new physical hardware unless you’re able to invest the same levels of environmentally friendly power and cooling systems that are supplied by the big hyperscale cloud providers.

www.softwareone.com

[Column] Marilyn Moodley: Moving to the cloud – what are you waiting for?

Are you on the cloud yet? This is an organisation’s equivalent of a young person’s ‘when are you getting married?’ which moves swiftly to ‘why aren’t you married yet?’ And the reasons for not making the jump in both cases are often the same: resistance to change; wariness of taking a risk; caution about compliance to a new situation; and aversion to the initial investment, which can be high.

While these are all valid concerns about cloud migration, it is still unwise to ignore the many benefits of doing so. The COVID-19 pandemic showed businesses that contingency plans are a non-negotiable in the face of potentially catastrophic events. Organisations that deploy to the cloud are very much on the front foot when it comes to being agile, flexible, and able to move quickly when adverse situations do arise.

According to research conducted by the Cloud Industry Forum on the state of cloud adoption, 91 percent of businesses said that shifting to the cloud has been vital in coping with the effects of the pandemic, as going digital enabled them to respond more readily to changing circumstances. In addition, 77 percent feel that the cloud has simplified their IT challenge. 50 percent of IT infrastructure is now cloud based, the first time it has ever topped this milestone in the 12 years since the Cloud Industry Forum started doing research.

Clearly, the cloud is the place to be, and businesses today are becoming more aware of the benefits of using the cloud to save on costs, enable scalability, innovate at pace, speed up operating systems, and increase flexibility and resilience.

However, making the move to the cloud isn’t always straightforward. One of the main worries expressed by organisations is that they lack the skills to do it. What’s more, over the years, as data centres have grown and evolved, servers added, acquisitions taken place and software installed, it is difficult to know what applications an organisation even has, much less knowing what to migrate and what to leave behind. Gordon Davey, Global Head of Azure Cloud Services at SoftwareONE, refers to this mass of technology as the ‘nachos effect’. Everything is interconnected, like a plate of nachos – when you pick up one nacho, hoping it won’t disturb the rest, strands of cheese bring three or four other nachos with it. So, too, with cloud migration, with so many interconnected parts. 

This is where selecting a trusted partner, like SoftwareONE, is so important. An organisation’s journey to the cloud can be a smooth transition, backed by a clear strategy that takes an organisation’s unique environment and workloads into account.  Experts can assist in establishing a consolidated and rationalised view of the current IT landscape, prioritise and recommend workloads to run in the cloud and define and execute the next steps in the cloud migration. Essentially, they can identify which nachos can be taken alone, and which are inextricably connected to others and need to have a migration plan to address this. Partners can also help organisations understand the licensing and cost ramifications of moving workloads to the cloud, how to optimise spend and ongoing cloud management to ensure value is realised.

The past few years have seen a significant increase in the use of the cloud and 69 percent of companies interviewed as part of the Cloud Industry Forum’s research are speeding up digital transformation plans. By 2025, research company Gartner estimates that 85 percent of enterprises will have a cloud-first strategy. It is undoubtedly the engine of transformation and companies need to keep up with the pace of change or risk being left behind.

Marilyn Moodley is the South African Country Leader for SoftwareONE.

Orchestrating multicloud: Implementing a strategy that works

VMWare Principal Partner and Africa’s only neutral cloud infrastructure business, Routed, says implementing a workable multicloud strategy hinges on a business properly assessing applications within its current infrastructure environment to decide which cloud is ideal for each of its applications.

“This should be balanced against the ability to provide fault tolerance for each application across cloud operators, as well as the integration between applications which might affect decisions to deploy applications together on the same cloud platform, or across multiple cloud platforms,” says Andrew Cruise, Managing Director, Routed.

Another equally important consideration is ensuring internal resilience when migrating or developing applications on any cloud platform. “It’s much better to first mitigate risk and avoid downtime caused by relatively minor issues, and only then design fault tolerance or failover between cloud operators in the event of a major downtime incident on one of your cloud operators,” he says.

An organisation’s choice of providers should be dictated by their ability to deliver a secure, performant and highly available hosting experience, combined with the required features and functions for all business applications. “Your provider’s credibility and reliability track record should be investigated and their expertise to run your business-critical applications queried,” notes Cruise.

He adds that a multicloud approach does not have to include all cloud operators or indeed any of the hyperscale cloud operators. “Risk mitigation dictates that multiple cloud operators should be chosen, but it should also be feasible for these to use one consistent platform, which is what VMware Cloud has been designed to do.”

The benefits of multicloud typically fall into two groups; the first being the value features of each individual cloud and the second group centred on risk mitigation, it’s important to remember that these two groups are inherently in conflict. “By definition, unique platforms, software and functions offered by a specific cloud provider are not offered by the others and therefore it is nearly impossible to load balance or provide cross-cloud resilience for applications that are developed with these toolsets across multiple cloud platforms,” explains Cruise.

Achieving resilience requires a lowest common denominator approach, which means using tools, functions and software available across all the cloud platforms in use. “Notably, the exception to this conflict is the VMware Cloud ecosystem: whether hosted in AWS, Azure, GCP, or any of the global hyperscale clouds, or on a local VMware cloud operator, or on VMware Cloud Foundation on dedicated internally managed infrastructure, a common toolset and software stack facilitates a consistent experience for hosted applications,” he says.

While multicloud and its place in digital transformation continues to evolve, Cruise cautions that it may not be suitable for every organisation, and those that do embark on the journey should expect proper implementation to take time.

“Cloud hype has progressed from the urgent ‘move to cloud!’ call of a decade ago, to ‘hybrid cloud rules’ five years ago, to the ‘multicloud or bust!’ message of today. Of course, each of these blanket statements has merit but there is no magic silver bullet for a businesses’ infrastructure requirements. Although the predicted move to cloud has been slower than the experts predicted, I believe that the multicloud story will be slightly more common than niche,” says Cruise.

www.routed.co.za

[South Africa] Cloud provider Routed launches new portal to provide curated resources for its partners

South Africa’s cloud provider Routed, has launched its channel partner portal to provide curated resources for partners, managed services providers, and ISPs selling, marketing, and operating as resellers of VMware Cloud through Routed.

Routed became the first VMware Cloud Verified partner in Africa in 2019 and has gone on to become a VMware Principal Partner, too. Andrew Cruise, managing director for Routed, says that Routed has built a resilient and robust channel to assist its partners in delivering the best solutions that their end-customers have come to expect from VMware. 

“VMware has a discerning customer base with specific requirements of their cloud technologies. Building our Partner Platform has allowed us to curate and focus our efforts on providing our partners with the right tools, material, and support for VMware Cloud presence in Africa through Routed,” says Cruise. 

Sumeeth Singh, Cloud Provider Business Head at VMware South Africa, added that “Cloud computing solutions are driving the current wave of digital innovation. Through partners like Routed and their channel, we see the acceleration we look forward to, in an age where organisations big and small can benefit from a secure, efficient, and scalable VMware Cloud service delivery platform.”

According to Gartner, spending on the public cloud is forecast to grow over 18% in 2021, with Infrastructure-as-a-Service (IaaS) expected to gain the most. Managed Service Providers, ISPs, even ISVs and distribution partners will do well to capitalise on this as organisations’ needs evolve. The market has already shifted from supply-driven to demand-driven, and it’s become essential for all organisations to consider how the cloud fits into their infrastructure plans.

On-premises infrastructure will always have its place in organisations, especially when more control is required, but it is asset-heavy and slow to adapt to change and growth. For the right use-cases migrating infrastructure to the cloud provides end-customers with agility and cost savings.

Routed depends on partners who can manage the implementation of its solutions, some of the most complete VMware Cloud-based infrastructure deployments available locally. “The opportunity exists for our partners who, with the right resources, knowledge and support from Routed and VMware, can confidently engage with their end-customers to provide the world-class solutions that VMware is renowned for with the level of support and service that they come to expect,” adds Cruise. 

Over the past five years, Routed has established itself as the leading provider of VMware Cloud on the continent. Its success has followed from its relentless focus on providing an integrated cloud platform that addresses enterprise cloud, recovery, and modern application development requirements, which are taken to market through trusted partners.

“The Routed Partner Portal is the start of an exciting journey for cloud and specifically VMware Cloud in South Africa. End-user enterprises deserve a reliable, highly available and secure cloud infrastructure. Now the channel has the resources to grow their skills and access some of the best support materials available to develop this customer base.” Cruise says.

With its Principal Partner status as a Cloud Provider – the highest tiered recognition within the VMware Partner Connect programme – Routed’s partners now benefit from the same level of resources and support that a Principal Partner will enjoy but facilitated by Routed.

“We are changing the cloud landscape, and this is just the start because, at Routed, we want the industry to develop because when the end-customers realise the benefits, we all win,” adds Cruise.

New partner applications to the Routed Partner Portal will commence in 2022 by engaging with the Routed team.

www.routed.co.za

[Column] Andrew Cruise: Moving to the cloud – is it right for your business?

If the pandemic taught us one thing, it’s that remote work is a viable alternative to large, expensive offices and IT infrastructure and hardware.

“Many South African businesses have slashed their office space after realising that they could save money while still being fully operational remotely,” says Andrew Cruise, Managing Director of vendor-neutral cloud infrastructure provider, Routed. 

And though only around 5% of the South African enterprise market is fully on the cloud, according to Cruise, many more are now considering this option. “Work from home mandated as a result of the pandemic proved to many organisations that the need for physical hardware and infrastructure is fading as fast as the idea that everyone has to work from an office,” says Cruise.

Here’s what you need to know to make the right decision for your business.

The benefits

Globally there has been a return to office environments whether full time or in a hybrid-approach, but for most in South Africa many employees remain working from home at least for the foreseeable future, says Cruise. “Companies are realising that there’s no need to have on-premises hardware anymore, because cloud provides a much more flexible solution. Even companies that have successfully moved back to the office are seeing a need for cloud services in order to have remote access when needed.”

Furthermore, the cloud is more cost-effective in the long run – with less risk.

“Moving to the cloud means you’re effectively renting hardware, which removes the hidden costs of mitigating against failures, disaster recovery and maintenance when you run your own hardware. Though it may seem expensive to move initially, it can save companies a bundle in on-premise hardware as well as remove the risk of broken or stolen hardware – which could, of course, result in considerable operational losses on top of the physical loss. The good cloud providers are constantly refreshing their equipment, meaning you benefit from constantly improving performance, and won’t have hardware upgrade costs every five years.”

The hurdles

That being said, it doesn’t necessarily make sense to move everything to the cloud. “There’s still some reasons to keep certain things on-premises, including for compliance purposes. But ultimately, the cloud offers a lower total cost of ownership,” says Cruise. 

Secondly, good internet is an essential when it comes to cloud. “Fast, reliable, affordable internet is a necessity for enterprise cloud to prosper.”

Timing is also important, he adds. “We’re expecting a significant shift to cloud over the next five years as companies reach the end of their hardware cycles. It doesn’t make sense to move to cloud if you’ve just upgraded all your hardware and have everything under warranty. But, when the next replacement cycle rolls around, that’s the perfect time to make a move.”

Choosing the right provider

There are several new entrants joining the colocation stalwarts like Teraco in the local market, including Vantage’s new data centre; as well as Oracle building a cloud presence in SA, IBM’s SAP-based cloud offering, and Huawei recruiting new resellers, which is all good news for the growing cloud market, says Cruise.

But moving to cloud should not be done on a whim, he warns. “Do proper analysis of the contract and of the provider, and, critically, whether they’re right for your business needs. Be careful of services at heavily discounted rates – could they be based on ageing out-of-warranty hardware? Many organisations have been lured into discounted contracts, only to find out two years later that they’re locked in and suddenly having to pay large fees and remain contractually bound for a few more years.” 

Routed has recently taken a vendor-like approach to its own business, enabling it to provide partners with the best cloud solutions for their customers. Cruise explains: “We are engaged with distributors here in SA that are already distributing Amazon Web Services and Microsoft Azure to reseller partners, who are selling that on to the end-users, and we’ve led the market by recently launching the VMware Cloud equivalent here. We use ISP, MSP, IT support companies and developers as our partners because they’re experts in the provision of specialist services and managing their client relationships, while we focus on presenting our VMware Cloud service interface and make sure that it’s available. And that’s really what people want from the cloud.” 

Whether its working from home, the office or anywhere in-between, organisations and their staff are demanding solutions that are flexible and scalable as the world adapts. “Cloud is that solution, but it will come down to the partner that supports the transition that will make or break the decision forever, so organisations need to take care, and choose wisely,” concludes Cruise.

Andrew Cruise is the managing director at Routed.

Routed appoints Axiz Cloud Technologies to boost South Africa’s cloud market

Cloud infrastructure provider and VMware Principal Partner, Routed, has appointed Axiz Cloud Technologies as a VMware cloud distribution partner.

Andrew Cruise, MD, Routed, says that as a vendor neutral infrastructure provider, Routed has always planned to build a resilient and robust channel. He says the Axiz appointment is not only strategic, but necessary to further enhance a local channel focused on the development of cloud in South Africa.

“We are delighted to be working more closely with Axiz Cloud Technologies. This partnership is key to the success of VMware Cloud uptake and we are excited to work with the local team to build out even more VMware-inspired cloud platforms. Their legacy in distribution is a key advantage in terms of technical ability and reach within the local channel. Our distribution agreement with them will also help ensure that Managed Service Providers (MSP) are given the necessary support and technical assistance when implementing cloud strategies,” says Cruise.

He says that the cloud opportunity is massive across the African continent due to digital transformation and the related cloud/IT spend.  Hastened by the Covid-19 pandemic, Cruise says that Routed anticipates further interest and growth in cloud adoption.

 Research by African Cloud Market 2021, states that cloud-based office applications are increasingly vital components of the African modern workplace. The rise of the cloud in the African market ostensibly goes beyond basic office applications. From banks looking to accelerate the rollout of new applications to startups disrupting entire industries with innovative, cloud-powered models, cloud services are transforming Africa’s productive capacity and emerging as one of the most essential pillars of Africa’s digital transformation.

According to Cruise this paints a picture of why having a robust and agile channel is so important. “This agreement is one way in which to address the growing cloud requirement. In simple terms, we need MSPs who can manage the implementation and rollout of cloud and Axiz Cloud Technologies, as one of the leading distributors, has the depth and breadth to do this successfully.”

He says that Axiz Cloud Technologies will offer the full suite of VMware Cloud solutions offered by Routed, which is the most complete VMware-based cloud infrastructure deployment available locally. Routed’s cloud and infrastructure products address all Enterprise cloud platform, recovery solutions and modern application requirements of business.

The role Routed plays within the VMware cloud ecosystem is key says Cruise. They are not only the first VMware Cloud Verified partner in Africa, but also boast Principal Partner Status, which is the highest tiered recognition within the VMware Partner Connect programme. In addition, Routed is  the first VMware DRaaS Certified Partner in Africa: “This enables us to provide Axiz Cloud Technologies with immense support as well as access to our technical experts, and guidance in terms of better understanding the VMware solutions and services.”

Willie Jansen van Rensburg, executive, Axiz Cloud Technologies, says that this appointment is key to the business’ future as a cloud distributor and solution provider: “We are excited to further develop our role in the local cloud ecosystem. Routed is undoubtedly a market-leading VMware specialist and we are confident that together we can increase VMware’s cloud market share, while developing local skills too.”

www.routed.co.za

www.axizcloud.com

Trends shaping the public cloud market in South Africa are setting the scene for business growth, says IDC

The IDC South African Public Cloud Market study 2021-2025 found that one word defined the future – momentum. Cloud deployments underwent rapid growth in 2020 as enterprises raced to connect geographically dispersed workforces and build digitally robust business processes so they could survive the unexpected uncertainty. For most decision-makers, the past 18 months have been defined by transformed digital roadmaps, reprioritisation of budgets, and cutting CAPEX to embed agility and ensure sustainability. According to Jon Tullett, Senior Research Manager at IDC Sub-Saharan Africa, the next five years will see more workloads move to the public and private clouds as momentum builds towards further adoption, and that this presents opportunities for organisations and service providers alike.

“Service providers need to position themselves to catch customers as they pivot and accelerate, to ensure that they are in a place to take advantage of this momentum,” he adds. “Those that can offer solutions and approaches that fully leverage existing business investment and that allow for companies to better adapt to the short- and long-term changes brought by the pandemic are those that are likely to get the best seats in the house.”

The most stand-out trend shaping the public cloud market today is the extremely rapid adoption of public cloud services thanks to the pandemic. Over the next 6 to 12 months, this is likely to introduce greater complexity such as the widespread adoption of multiple platforms within organisations and the need to mature these platforms and investments to squeeze out their full value. Speed of adoption is unlikely to slow down thanks to the tidal effect – more applications will migrate to the cloud and, as they move, IT will likely move other parts of the ecosystem along with them – and neither will the organisation’s drive to cut costs and get more value for money.

“This movement towards the public cloud is not new, it has been around for years, but the pressure of the past year drove increased speeds to adoption for obvious reasons,” says Tullett. “Companies had to make sudden and sweeping changes to business practices and their infrastructure to ensure they could manage operations effectively in the remote workplace.”

Accelerating public cloud service adoption was an effective way of achieving productivity and collaboration in a shut-down world, and it allowed for the improved management of costs thanks to the usage-based models provided by public cloud services. A win-win. But one that cannot be left to rest on its proverbial laurels. Organisations need to start thinking about their infrastructure in terms of the cloud, regardless of location, and how they can get more from it.

“Instead of asking how the cloud will complement on-premise infrastructure, corporate conversations are now turning to how legacy infrastructure can be aligned with cloud-era applications,” says Tullett. “This isn’t restricted to private or public cloud but is more about adopting a different approach to deployment, scaling, integration, costing, and all the operational considerations that come with managing enterprise applications.”

However, despite the pressures put on companies by the pandemic and the evolving workforce that has emerged from the ashes of this complexity, many companies are still resistant to this change. There are still there are concerns that linger around data governance and compliance, which are security and skills, and the complexities that go hand-in-hand with migrating applications to the cloud.

“It can be daunting for some companies to step into this cloud infrastructure and leave their trusted and traditional systems behind,” says Tullett. “This is once again where service providers can translate the challenges into opportunities. If they collaborate with companies to assuage their concerns, then they can create new ways of working together, such as in delivering hybrid cloud management solutions, or providing security as a managed service.”

For those companies still sitting on that fence, as uncomfortable as that may be in the digital-first world right now, it’s important to unpack the benefits that come with the move to the public cloud. For the service provider, it’s a chance to build new frameworks, deliver new services, and meet customers on the very edge of the digital battlefield. For the business, there is the proven value of agility that comes with cloud – it’s got the flex the enterprise needs to shift strategy in the face of the unexpected or uncertainty.  The ability to make immediate and relevant adjustments to IT and business strategies on demand was underscored over 2020 and 2021, and the cloud was the cornerstone in helping companies to adapt.

“As organisations move out of the pandemic and look to take advantage of new opportunities, their focus will shift from a defensive posture to an expansive one and IT will be expected to support this shift with new capabilities such as automation, analytics, and agile deployment,” concludes Tullett. “And cloud will be an inevitable part of those capabilities.”

www.idc.co.za

[South Africa] Oracle To Build Its First African Data Centre In Joburg

Global software giant Oracle has announced that it has chosen Johannesburg as the site of its first African data centre.

Joburg will be among the 14 locations across Europe, the Middle East, Asia Pacific, and Latin America that the company says it plans to open cloud regions to support strong customer demand for Oracle Cloud services.

Upcoming cloud regions include Milan (Italy), Stockholm (Sweden), Marseille (France), Spain, Singapore (Singapore), Johannesburg (South Africa), Jerusalem (Israel), Mexico, and Colombia. Additional second regions will open in Abu Dhabi (U.A.E.), Saudi Arabia, France, Israel, and Chile.  Oracle plans to have at least 44 cloud regions by the end of 2022, continuing one of the fastest expansions of any major cloud provider. 

Oracle provides a broad and consistent set of cloud services across 30 commercial and government cloud regions in 14 countries on five continents to serve its growing global customer base.  OCI currently operates 23 commercial regions and seven government regions, in addition to multiple dedicated and national security regions.

“Oracle Cloud Infrastructure has seen stellar growth over the past year,” said Clay Magouyrk, executive vice president, Oracle Cloud Infrastructure. 

“We’ve introduced several hundred new cloud services and features and are continuing to see organizations from around the world increasingly turn to OCI to run their most mission-critical workloads in the cloud.  With the additional Cloud regions, even more organizations will be able to use our cloud services to support their growth and overall success.”

To help customers build true business continuity and disaster protection, while helping them address their in-country data residence requirements, Oracle plans to establish at least two cloud regions in almost every country where it operates.  The U.S., Canada, U.K., South Korea, Japan, Brazil, India, and Australia already have two cloud regions.

Oracle says its strategy is to meet customers where they are, enabling customers to keep data and services where they need it.  Customers can deploy Oracle Cloud completely within their own data centers with Dedicated Region and Exadata Cloud@Customer, deploy cloud services locally with public cloud-based management, or deploy cloud services remotely on the edge with Roving Edge Infrastructure.

www.oracle.com

[South Africa] Google Cloud and Cybereason Join Forces to Drive XDR Innovation

Cybereason, a leader in operation-centric cyber attack protection, and Google Cloud have announced a joint collaboration between the two companies to create and bring to market unprecedented Extended Detection and Response (XDR) across endpoints, networks, cloud and workspaces at record-setting speed.
 
Cybereason delivers the most comprehensive protection available on the market today, analysing more than 23 trillion security-related events per week — five times the volume of any other solution in the market. Using its patented Malicious Operations (MalOps™) engine, Cybereason reveals the full attack story across every device, user identity, application and cloud deployment.
 
Meanwhile Google Cloud’s cybersecurity analytics platform Chronicle ingests, normalises, and analyses petabytes of data from the complete IT environment on planetary-scale infrastructure.
 
The combination of these capabilities delivers a cloud-native XDR solution, Cybereason XDR powered by Chronicle, that automates prevention for common attacks, guides analysts through security operations and incident response, and enables threat hunting with precision at a pace never before achieved.
 
“Google Cloud’s ability to hunt through petabytes of data at the speed of search, combined with Cybereason’s revolutionary correlation capabilities and behavior-based detections delivers unparalleled speed and accuracy in the prevention, detection, and response of advanced attacks,” said Cybereason CEO and co-founder Lior Div.
 
“We founded Cybereason with a mission to reverse the attacker’s advantage and return the high ground to the defender, and we are excited to have Google Cloud partner with us in furthering the success of this mission.”
 
Cybereason has succeeded in protecting customers and experienced impressive growth over the last year, being recognised as a leading innovator by respected third-party organisations.

Where many solutions failed, Cybereason protected customers from headline-making attacks like SolarWinds, the Microsoft Exchange Server attacks, and crippling ransomware attacks from DarkSide, REvil and other ransomware gangs.
 
That level of protection is why Cybereason was recognised on the CNBC 2021 Disruptor 50 list, and received top scores across every aspect of testing in the MITRE Engenuity ATT&CK Evaluations.
 
“Google Cloud is dedicated to delivering the industry’s most trusted cloud to accelerate customers’ digital transformation efforts with security products that meet them wherever they are. Cybereason continues to disrupt the market and deliver on their vision for a future-ready extended detection and response defense platform,” said Thomas Kurian, CEO, Google Cloud.
 
“We’re excited to partner with Cybereason to help customers quickly secure their hybrid and cloud environments with the combined capabilities of Google Cloud and Cybereason’s XDR services.”

www.cybereason.com

Standard bank selects TCS BaNCS cloud for digital claims transformation in short term insurance

Tata Consultancy Services (TCS), a global IT services, consulting and business solutions organization, announced that Standard Bank’s short-term insurance business in South Africa has selected TCS BaNCS™ Cloud for Insurance to power its digital claims transformation and reaffirm its leadership in the region.

TCS BaNCS Cloud for Insurance will be offered on a SaaS model on AWS Cloud and will help the insurer harmonize more than 60 products spread across four claims administration platforms, enabling faster and accurate claims processing. The solution will also integrate with 16 different downstream applications including the enterprise GL system, payment gateway, CRM, business intelligence solutions, as well as all other peripheral systems identified in Standard Bank Insurance’s technology roadmap.

Combined with a cloud-first approach, a faster claims processing engine and high configurability, the solution will help Standard Bank Insurance improve operational efficiency and streamline claims management. TCS BaNCS APIs will help Standard Bank Insurance connect to ancillary systems easily and offer personalized experiences to their customers. Additionally, TCS’ analytics and data-driven insights tool will help in decreasing customer churn and speed up decision-making related to claims settlements.

Dr Nolwandle Mqoqi, Head of Insurance, Standard Bank South Africa, said, “Customer satisfaction and loyalty are of utmost importance to us and with TCS BaNCS Cloud for Insurance’s SaaS-based solution, we expect to vastly improve policy holder claims experiences, deliver superior performance in a secure environment and benefit from the scale that a highly configurable solution offers. We have been a leading cloud adopter in the region and selecting TCS BaNCS Cloud as one of the partners is the next step in this journey. Availing TCS’ analytics tool for intelligent insights, we will approach product innovation differently, take advantage of new opportunities and deliver differentiated customer experiences.”
R Vivekanand, Co-Head, TCS Financial Solutions. TCS cherishes the over 20-year relationship with the Standard Bank Group and our long-standing commitment to the South African financial services industry. We are pleased to be selected as the strategic partner to the company for this engagement. TCS BaNCS Cloud for Insurance will help Standard Bank’s short-term insurance enhance customer experience, reduce operational risk, improve claims efficiencies, and take advantage of emerging opportunities by seamlessly collaborating with an extended innovation ecosystem of insurtechs. This claims transformation sets up Standard Bank well for its next leg of thought leadership and client-centered delivery in the South African market.”

TCS BaNCS Cloud for Insurance is an end-to-end rules-driven core insurance platform spanning capabilities in underwriting, customer policy servicing, claim processing, co-insurance, finance, reporting and branch operations across P&C, Health and Life insurance businesses.
This SaaS offering has been adopted by banks and financial institutions of varying sizes across the globe for its future-ready digital architecture, functionality, business agility and operational efficiency.

Its proven application architecture ensures anytime, anywhere digital access, scalability, resilience, high performance, and compliance. Cloud agnostic, it ensures that customers gain from a standardized and consistent platform.

With a predictable and committed roadmap, systematic regulatory updates, and a complete operational model it provides customers with the reassurance to concentrate on their core competencies rather than on building and maintaining costly IT infrastructure. TCS BaNCS Cloud handles over 100 million transactions per month for more than 220 customers across the world.

www.tcs.com

www.standardbank.com